Ratings based on 106 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2023
Nice place
by A verified traveler
Posted 13 Sep 2020
by A verified traveler
Love it
Posted 8 Feb 2020 on HotelsWas amazing.
by A verified traveler
Posted 11 Jan 2020
Hotel is situated right in front of the beach which is brilliant. Excellent staff. Very clean room and we’ll maintained pool. Food’s good but lacking fresh fruits. Some of the residents are quite noisy at times.
Comment from Hotel Management
13 Jan 2020 by TINA, Hotel Management
Dear Valued Guest,
We are pleased to know that you were very satisfied with your stay at the hotel. It is also nice to hear that you appreciated our convenient location, as well as the services of our people.
On the other hand, we have taken note of your concern and rest assured that this will be properly addressed in order to avoid any further recurrences in the future.
We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 3 Jan 2020
by A verified traveler from Canada
Posted 13 Dec 2019
Staf is very friendly
The breakfast buffet was great,the menu is different evryday
The entertainer at night is very good
And the location is great, you can see the beach while your eating at their dining area
Comment from Hotel Management
13 Jan 2020 by TINA, Hotel Management
Dear Mr. Barry,
We are happy to know that you were very satisfied during your recent stay with us. We are also grateful for your kind appreciation with regard to the hospitality of our team.
Thank you and we look forward to welcoming you back soon!
by A verified traveler
They are not helpful in time of need
Posted 4 Dec 2019 on HotelsThere wasa tyhpoon and we had to stay extra night went to front desk they wanted to charge me 4800 peso anight as a walk in i went online and got the room for 2700 peso anight i asled why so exspensive they said i was walkin i didnt even check out of my room yet so they dont care about you just money and also the Chinese had cheaper rate than me for walkin i cant prevent the westher but they should help you not gouge you i spent alot of money there but i will never go back December 4 2019
Comment from Hotel Management
5 Dec 2019 by TINA, Hotel Management
Dear Valued Guest,
Greetings!
Thank you for taking the time to write a comment. We love to hear comment such as this for us to improve further. As any other hotels, we have different rates on different room's category we are sorry to disapoint you on this. Maybe it was not clearly explained to you by our associates. Nevertheless, I hope the manner our sevices were handled is not a disapointment to you. Please let us know next time you are in the island again we will make sure your stay will be a memorable one.
Thank you.
by A verified traveler
Posted 4 Sep 2019 on Orbitz
Comment from Hotel Management
27 Sep 2019 by VON, Hotel Management
Thank you so much we look forward in welcoming you and your guest here at Golden Phoenix Hotel
Recommended
for Getaway With Friendsby A verified traveler
Posted 20 Feb 2018 on Hotels
by A verified traveler from hawaii
Terrible stay
Posted 14 Dec 2017Air conditioning was not working well. Told the front desk. They said they checked it and it was ok. Room never made it to a comfortable level. Room was booked with a free dinner. Hotel only honored dinner for one night not the two nights booked. At checkout they tried to charge us for the dinner. We had to remind them. Room was noisy till 4:00 am. Hard to sleep.
