Ratings based on 107 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Nice and clean
Comment from Hotel Management
30 Sep 2024 by The Astoria Boracay Management, Hotel Management
Dear melinda, Thank you for your brief but positive review! We're thrilled to hear that you found our space nice and clean. Your satisfaction is our priority, and we look forward to welcoming you back soon!Always your Astoria,The Astoria Boracay Management
by A verified traveler
Great place and friendly staff
Posted 5 Jul 2024 on HotelsGreat experience. Lots is staff, all willing to help. Special shout out to Cleo who helped us booking our flight out. Beautiful place right in front of the beach, nothing to complain really. Recommended.
Comment from Hotel Management
8 Jul 2024 by The Astoria Boracay Management, Hotel Management
Dear AL DUBAN,Thank you for sharing your positive experience at Astoria Boracay! We are thrilled to hear that our staff, particularly Cleo, provided excellent service and assistance during your stay. We appreciate your recommendation and hope to welcome you back again in the future. Thank you for choosing Astoria for your beachfront getaway.Always your Astoria,The Astoria Boracay Management
by A verified traveler
A great hotel with nearness to the lovely beach.
Posted 19 Jun 2024 on HotelsOur check-in was good and stay comfortable. Unfortunately, we were accommodated in the old building on the right side of the pool, entering from the check-in counter. This building did not have a lift to the third floor, where our room was located. My wife and I found it difficult to go up the stairs. We were both senior citizens.
Comment from Hotel Management
27 Jun 2024 by The Astoria Boracay Management, Hotel Management
Dear Joseph U V,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of a lift in the building you were accommodated in. We strive to make all of our guests' stays as comfortable as possible and we will take your feedback into consideration for future improvements. If you plan to visit us again, please let us know in advance so we can make arrangements that better suit your needs.Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 12 Jun 2024
The staffs are all nice and helpful. Such a great experience overall. Location is perfectly away from the crowd (Station 2). Will definitely book this hotel again.
Comment from Hotel Management
18 Jun 2024 by The Astoria Boracay Management, Hotel Management
Dear Emmanuel II,Thank you for your positive feedback! We are delighted to hear that you had a great experience at our hotel. Our team works hard to provide exceptional service, and we are glad that it reflected in your stay. We look forward to welcoming you back on your next visit to Astoria Boracay.Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 22 May 2024 on Hotels
That place stinks meaning the rooms smells like moldy.
It’s almost like staying at a Motel 6 in USA.
It’s not a 5 star hotel.
I didn’t stay not even for 2-3 hours.
Comment from Hotel Management
27 May 2024 by The Astoria Boracay Management, Hotel Management
Dear Charlie,We apologize for the unsatisfactory experience you had at our establishment. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a more pleasant stay for our guests in the future. If you would like to discuss your experience further or if there is anything else we can do to make it right, please feel free to contact us. Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 10 Feb 2024
staff at ASTORIA Boracay’s restaurant were very accommodating, friendly and great service overall! i did wish staff at front desk gave me more options to upgrade and get better room location at hotel at time of arrival.
Comment from Hotel Management
20 Feb 2024 by The Astoria Boracay Management , Hotel Management
Dear Melina,We are delighted to hear about your positive experience at our restaurant and appreciate your feedback regarding the front desk service. We will ensure to address this issue and provide better options in the future. Thank you for your review and we hope to welcome you back soon at Astoria Boracay!Always your Astoria,The Astoria Boracay Management
by A verified traveler from Chicago
Posted 14 Jan 2024
It’s a terrible check in . They put us close to the garbage . I can provide the pic . It’s a hazardous area compared to the rest . We tried to complain several times but they keep on ignoring us and prioritized the others who will just check in without issue . An issue should comes first . They only took action when my family member went to Barangay office in boracay ( it’s where you complain for hazard and other health related issues .
Comment from Hotel Management
1 Feb 2024 by The Astoria Boracay Management, Hotel Management
Dear Teresita,We would like to sincerely apologize for the inconvenience you experienced during your stay at Astoria Boracay. Your feedback is extremely important to us and we take all guest concerns seriously.We regret that you were placed in a location that was not up to your expectations. We strive to provide the best possible experience for all our guests and we apologize for falling short in this instance. We have taken note of your concerns and will address them with our team to ensure that situations like this are avoided in the future.Thank you for bringing this matter to our attention and for allowing us to rectify the situation. We hope that you will give us another chance to exceed your expectations in the future.Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 13 Nov 2023
Very nice and clean property centrally located on the beach well
Comment from Hotel Management
24 Nov 2023 by The Astoria Boracay Management, Hotel Management
Dear Clarence,Thank you for taking the time to share your review of Astoria Boracay. We are delighted to hear that you enjoyed your stay at our property and found it to be clean and centrally located on the beach. We strive to provide our guests with a memorable experience and it is feedback like yours that motivates us to keep up the good work!Always your Astoria,The Astoria Boracay Management
by A verified traveler from Wellington
Posted 5 Nov 2023
Great location, right near the beach. Very friendly staff. Nothing was too much. Lots of other places close by for a drink, dinner etc. Great location for a relaxed beach holiday. Would love to stay again.
Comment from Hotel Management
24 Nov 2023 by The Astoria Boracay Management, Hotel Management
Dear Joanne,Thank you for taking the time to leave such a positive review of your experience at Astoria Plaza. We are thrilled to hear that we were able to accommodate your special request and make your nephew's birthday surprise a memorable one. Our team takes pride in providing excellent service and we are delighted that you found our staff pleasant and helpful. We look forward to welcoming you back for another stay in the future. Thank you for choosing Astoria Plaza!Always your Astoria,The Astoria Boracay Management
by A verified traveler
Posted 22 Sep 2023
My husband and I love and throughly enjoy Boracay and Astoria Boracay! This beachfront resort is fantastic—great location,wonderful and friendly staff, decent breakfast buffet to start off our days! Housekeeping staff kept our room, nice, clean and comfortable…lots of dining, shopping and water activity options nearby! Highly recommend👍
Comment from Hotel Management
28 Sep 2023 by The Astoria Boracay Management, Hotel Management
Dear Maria,Thank you for your kind review of Astoria Boracay! We're thrilled to hear that you and your husband thoroughly enjoyed our beachfront resort and that our staff provided you with excellent service. We're also glad that you found our location convenient and enjoyed the breakfast buffet. Our housekeeping team takes great pride in ensuring that our guests have clean and comfortable rooms, so we're happy to hear that you had a fantastic experience. We appreciate your recommendation and look forward to welcoming you back to Astoria Boracay in the future!Always your Astoria,The Astoria Boracay Management
