Ratings based on 813 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Amazing view
Comment from Hotel Management
18 Nov 2024 by Fernando López Lens - General Manage, Hotel Management
Dear Mary Joy,Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you fully appreciated our services and we hope to have the pleasure of seeing you again in the near future.Kindest regards,
by A verified traveler from Plano
Posted 6 Nov 2024
love it very nice hotel
Comment from Hotel Management
7 Nov 2024 by Fernando López Lens General Manager, Hotel Management
Dear Boris, Thank you for taking the time to review your experience in our hotel. It is thrilling for us to see that your latest stay was nothing but a flawless one. Indeed, we all as a team always strive to create a perfect experience to all our guests. Knowing this was the case for you is truly rewarding for all of us. We look forward to welcoming you back in the near future. Sincerely, Fernando López Lens General Manager
by A verified traveler
Posted 1 Nov 2024
great location great bar
Comment from Hotel Management
3 Nov 2024 by Fernando López Lens General Manager, Hotel Management
Dear Stephanie,Thank you for taking the time to review your experience in our hotel.We are delighted to know that you appreciated our prime location.Your mention of our bar is much appreciated and we will make sure to let everyone know that you acknowledged their efforts. We are pleased to know that you appreciated the high standards of our service that we strive to uphold. We look forward to welcoming you back soon. Sincerely,
by A verified traveler
Posted 14 Oct 2024
Staff was so friendly and ultimately helpful when we had an issue with our room heat and needed to be relocated. Unexpected upgrade to start and then even more spacious room upon relocating. Lovely breakfast buffet as well
Comment from Hotel Management
15 Oct 2024 by Fernando López Lens General Manager, Hotel Management
Dear,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff was able to assist you promptly and that you enjoyed both your unexpected upgrade and the spacious room upon relocation. It's wonderful to know you appreciated the breakfast buffet as well, we take great pride in offering a delicious start to the day! Your kind words motivate our team to continue delivering excellent service. We hope to welcome you back soon for another exceptional stay! Best regards,
by A verified traveler
Posted 13 Oct 2024
Very nice hotel!!!
Comment from Hotel Management
13 Oct 2024 by Fernando López Lens General Manager, Hotel Management
Dear Nancy,Thank you for taking some of your precious time to write such a kind review. We could not be happier to read that the hotel have exceeded your expectations.We hope to have the pleasure of seeing you again in the future. Sincerely,
by A verified traveler from Dover
Posted 10 Oct 2024
The room was lovely with excellent views of the old city. Comfortable beds, plenty of space. The staff was universally excellent. Always helpful and friendly. The dining was very good as well - breakfast and dinner.. We were very happy with our stay.
Comment from Hotel Management
13 Oct 2024 by Fernando López Lens General Manager, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and appreciated the lovely views, comfortable accommodations, and friendly service from our team. It’s wonderful to know that both breakfast and dinner met your expectations as well.Your feedback means a lot to us and motivates our staff to continuously provide excellent experiences for our guests. We hope to welcome you back in the future for another lovely stay!Warm regards,
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Fernando López Lens - General Manager, Hotel Management
Dear Peter, Thank you for taking the time to leave us such a perfect review after your recent experience at Sofitel Luxembourg Le Grand Ducal. It is rewarding to know that your stay with us was enjoyable. We hope to have the pleasure of seeing you again in the near future. Sincerely, Fernando López Lens General Manager
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Fernando Lopez Lens, General Manager, Hotel Management
Cher Mr Gaet,Nous vous remercions pour votre retour et nous sommes heureux que votre séjour dans notre hôtel ait été plaisant.Nous espérons vous accueillir de nouveau très bientôt.
by A verified traveler
Posted 22 Sep 2024
Welcome staff and concierge (Cesar) were outstanding. Definitely recommend staying while in Luxembourg.
Comment from Hotel Management
22 Sep 2024 by Fernando Lopez Lens, General Manager, Hotel Management
Dear Roger,Thank you for sharing this positive review, we are delighted you’ve enjoyed your recent stay.We strive to create memorable hotel experiences and we are happy to hear that our ambassadors like Cesar have enhanced your stay through their professional and attentive service. We hope to see you again soon!
by A verified traveler
Posted 6 Sep 2024
Very good hotel close to city centre and easy to get to and from airport
Comment from Hotel Management
6 Sep 2024 by Fernando López Lens General Manager, Hotel Management
Dear Luke,Thank you for sharing this positive review, we are delighted you’ve enjoyed your recent stay.We strive to create memorable hotel experiences and we are happy to hear that we have enhanced your stay through our professional and attentive service. We hope to see you again soon!Kind regards,Fernando López Lens General Manager
