Ratings based on 485 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Good place to stay in a pinch. Convenient and comfortable beds.
Comment from Hotel Management
26 Dec 2024 by Manager, Hotel Management
Hello Christina,We're pleased to hear you found our hotel convenient and enjoyed our comfortable beds. Your feedback is valuable to us, thank you for taking the time to share your experience with us.
by A verified traveler
Posted 23 Dec 2024
Mediocre
Comment from Hotel Management
25 Dec 2024 by Manager, Hotel Management
Hello Kenneth, We value your feedback and apologize for any disappointment you experienced during your stay. Your comments will be shared with our team for further improvement. Thank you for choosing our hotel, and we hope to welcome you back in the future for an enhanced experience.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Robert,We are enlivened to hear that you had a wonderful experience during your stay with us! We appreciate your positive rating and hope to welcome you back soon for another amazing experience!
by A verified traveler
Posted 6 Dec 2024
Good and friendly staff
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Elizabeth,We are thrilled to hear that you found our staff to be good and friendly during your stay. Our team takes pride in providing excellent service to all our guests. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out.
by A verified traveler
Posted 3 Dec 2024
Very clean.
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Jason,We are pleased to hear that you found our hotel to be very clean. Your feedback is greatly appreciated as we strive to provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 2 Dec 2024
Couldn't seem to get the temperature to work correctly. Probably us. Toilet seat was broken and needed to be replaced. They said they would take care of.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Berton and Debra, We appreciate your feedback and regret any inconvenience you experienced during your stay. Please know that we have addressed these issues to ensure a more comfortable experience for future guests. Your comments will help us improve our services.
by A verified traveler from Rock Island
Posted 1 Dec 2024
We really liked this hotel. The staff was super friendly, the check in process was very easy, and we liked the rooms a lot. (Was wonderful to have a larger size mini fridge with separate freezer!).
Some downsides - the room was pretty stuff when we entered, and had a little bit of a bad, stale smell. LUCKILY we were able to open the window and air it out for a while, but if it had been a day later, we wouldn't have been able to do to that due to snow.
Breakfast ends at 9am - this is too early. With an 11am check out time (which I love), it seems breakfast should run until at least 10am.
Pool area closes at 10pm - pretty early on the weekend! Though no one came and made us leave, we felt we needed to clear the area. Would be nice to have extended hours in the evening, especially on Friday / Saturday.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Marcella,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed the friendliness of our staff, the smooth check-in process, and the comfort of our rooms. We appreciate your suggestion regarding the room's initial condition and will look into ways to enhance our room preparation process. Please note that your comments on breakfast timing and pool hours have been noted for future consideration. We hope to welcome you back again soon.
by A verified traveler
Posted 28 Nov 2024
Great hotel, clean friendly staff and nice pool with hot tub.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Ellen,We are glad to hear you enjoyed our clean facilities, friendly staff, and pool area during your stay. Our team works hard to ensure all guests have a pleasant experience. We appreciate your positive feedback and hope to welcome you back for another wonderful stay soon.
by A verified traveler
Posted 12 Nov 2024
Awesome pool.exercise room
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello keith,We appreciate your positive feedback about our pool and exercise room. We are glad you enjoyed your stay with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 9 Nov 2024
Clean and quiet
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Jason,We are pleased to hear that you found our hotel clean and quiet. Your satisfaction is our priority. We appreciate your feedback and hope to welcome you back in the future.
