Ratings based on 13 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
2.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Property is good but they don’t accept mastercard on payment. Exchange of USD to local currency is limited. Nearby bank with ATM only works for local card. Make sure to have enough money from the airport before traveling.
Comment from Hotel Management
21 Apr 2024 by The Reservation Team Manager , Hotel Management
Dear John,Thank you for your feedback.We are working hard to improve our service.
by A verified traveler
Posted 16 Apr 2024
Awesome stay
by A verified traveler
Posted 16 Feb 2023
Some staff were very friendly and helpful, others not so.
The room was inadequately prepared - the safe needed repair and the air conditioning control was in Chinese and had a flat battery. During the visit the air conditioning began leaking water and this was not dealt with despite the cleaners seeing it when they cleaned. Eventually we had to change rooms.
Comment from Hotel Management
16 Mar 2023 by The Reservartion Team Manager, Hotel Management
Dear Paul,Thank you for your feedback.We are working hard to improve our service.Thank you for letting us know.
by A verified traveler
Posted 12 Dec 2019 on Hotels
Hotel is very old and has the scars to prove it. It will needs a makeover to bring it back to normalcy. Proximity and ease of transportation to and fro and around town is nice considering the mad traffic in Bonaberi.
Comment from Hotel Management
16 Dec 2019 by The Reservation Team Manager, Hotel Management
Dear Ivo,
Thank you for your feedback.
Your observation are taken into account.
Your satisfaction is our priority.
by A verified traveler from Sweden
stay well clear of this one
Posted 20 Oct 2016 on HotelsThis is an awful Hotel even by Cameroonian standards. Nothing worked, several things in the room fell apart, like the tap in the bathroom and shelves fell of the wall (not kidding!). WiFi didn't work, dreadful breakfast and rude and dizzy-headed staff. Didn't accept the Hotels.com booking, had to spend 2 hours fighting with the Manager not to have to pay cash. There are better hotels in Douala, stay clear if this one.
by A verified traveler
Too Far from the airport
Posted 2 Oct 2016
Pros: Nothing
Cons: They have to improve the transport to the hotel and be sure what time the client has to go to the airport from the begin in the check in.
Location: The Hotel is located in a commercial area you can find during the night some places to go out and they are safe.
From the beginning they didn't pick me up in the airport, I called them to the Phone was in the reservation in Expedia and the numbers was wrong I had to take a taxi and pay almost 18 USD and the route was traffic jump for almost one hour because the route is under construction. They didn't gave back what I paid for the taxi, the room was not excellent for the price I paid, Really was too far from the airport I don't recommend this hotel when you have to travel because you can lost your flight.
by Wendy from Oklahoma City
Would recommend this hotel
Posted 1 Jan 2015 on HotelsWas very pleasantly surprised by the quality and how clean this hotel was. The service was good and they have an elevator and a very good restaurant that offered a good selection of food.
by A verified traveler
Mal trato como huéspedes
Posted 10 May 2024 on HotelsSe molestaron por qué se reservo por HOTELES.com, pues vía el evento al que íbamos lo cobraban al doble y por esto nos dieron una habitación con varios problemas, incluso aún cuando reserva era de 2 personas, solo dejaron UNA toalla en habitación, sucio y descuidado el cuarto que nos asignaron
by A verified traveler
Posted 3 Jun 2023
by A verified traveler
Posted 4 Mar 2019
Comment from Hotel Management
29 Apr 2019 by Le Responsable des Réservations, Hotel Management
Merci pour votre feedback,
Nous sommes ravis que vous ayez notre établissement au dessus de la moyenne. Merci de nous faire confiance.
