Ratings based on 407 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Service at the buffet was terrible. Never received such awful attitude from waitstaff until here! We won’t be back. Bye
by A verified traveler
Posted 16 Nov 2024
Outside of my room was a dehumidifier and the scent of dampness in the room rug, which in turn leaves room for mold in the air as one sleeps.
by A verified traveler
Posted 9 Nov 2024
You made us switch locations. Not happy at all
Comment from Hotel Management
9 Nov 2024 by Charlotte, Hotel Management
Doreen, After viewing your reservation made on Expedia, it shows that you booked a King Deluxe room at the Player's Inn as the name of the room describes. We did not switch your location.
by A verified traveler
Posted 28 Oct 2024
It is clear the ownership is not invested in the property. They are taking advantage of the lack of options in the area and providing a low quality stay that is just enough for you not to leave. The same potato chip on the floor of the elevator for 5 days. The halls and elevator or so warm that you sweat. The room A/C, even with outdoor temperature below 40 was not enough to keep the room cool. Woke up sweating and had to change rooms. Only reason that room got cold was it was small enough and set to 60, the lowest it would go.
Comment from Hotel Management
10 Nov 2024 by Charlotte, Hotel Management
Joseph,Thank you for your review. We take pride in our work and will follow up on your concerns to the appropriate departments. As you may have noticed that we have invested into a soft refurbishment to keep our guests comfortable and satisfied with our offerings. We are pleased that it is completed and we hope to welcome you back soon
by A verified traveler
Posted 22 Oct 2024
Expedia posting lead me to believe I was staying at the property attached to the casino however upon arrival it was at the property not attached to the casino as I have difficulty walking it was very disappointing.
Comment from Hotel Management
10 Nov 2024 by Charlotte, Hotel Management
Jo-AnneWe apologize for the misunderstanding. We have labeled all the rooms and our posting to read PLAYER'S INN. We do hope to see you again in the future. Thank you for staying with us.
by A verified traveler
Posted 18 Oct 2024
Great place for a night away! Everyone who worked here in the hotel and casino was very nice.
Comment from Hotel Management
10 Nov 2024 by Charlotte, Hotel Management
Deborah- we will pass on your compliments to our amazing team members. Thank you for your review
by A verified traveler
Posted 14 Oct 2024
This was our second time staying at this hotel, and unfortunately, it didn’t live up to our previous experience. They charge a $12 “resort fee,” but this is far from a resort. It’s just a standard hotel with typical amenities, and the fee seems unnecessary.
During our stay, the hotel was fully booked, which made it difficult to enjoy the pool and hot tub due to the overcrowding. The breakfast was another disappointment—one staff member was struggling to keep up with demand, and most of the food items, cups, plasticware, plates, etc were empty with no sense of urgency to refill them.
The front desk staff was friendly during check-in, but not as pleasant during checkout. Overall, I can’t recommend this hotel, especially given the poor experience and unjustified resort fee.
Comment from Hotel Management
10 Nov 2024 by Charlotte, Hotel Management
Brandon, The 12 is actually a occupancy fee that every hotel normally lists as a tax. Ours is collected and distributed to community programs for the Saint Regis Mohawk Tribe.
by A verified traveler
Posted 6 Oct 2024
Clean. Gym and pool a plus.
Comment from Hotel Management
10 Nov 2024 by Charlotte, Hotel Management
Thanks Kathryn! Come back soon
by A verified traveler
Posted 6 Oct 2024
When I booked on Expedia app, it lead me to believe that I was staying at the main building, with the casino . It showed the different rooms , ones at the Players Inn (which is a separate building from casino) and then others rooms without the Players Inn before the room description, so I presumed it was the main hotel inside the casino. It was NOT, That’s False advertising !!! Not happy at all with Expedia!!
Hotel is overall good , it’s clean, in process of upgrading and friendly staff.
Comment from Hotel Management
10 Nov 2024 by Charlotte, Hotel Management
We understand the frustration. We do apologize for the misunderstanding. We have labeled as clearly as we can PLAYERS INN to avoid any confusion.
by A verified traveler
Posted 5 Oct 2024
It was under construction, there was an hour line up to check in and at breakfast it was so busy you couldn’t get around the room.
It is way overpriced for what it is
