Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santo Domingo
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by The Management, Hotel Management
Dear Ricardo,Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Hotel Management
by A verified traveler
Posted 20 Nov 2024
Restaurant was great; room a little too warm; no hot water for morning shower
Comment from Hotel Management
21 Nov 2024 by The Management, Hotel Management
Dear Michael,we desire to thank you a lot for the positive comment regarding your stay in our Starhotels Excelsior. We are glad you enjoyed your stay with us and we are looking forward to welcoming you soon, again. Warm Regards
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by The Hotel Management, Hotel Management
Dear Elena, Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by The Management, Hotel Management
Dear Ruud,Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 26 Oct 2024
nice location .
Comment from Hotel Management
28 Oct 2024 by The Management, Hotel Management
Dear Demetrio,Thank you for your review of Starhotels Excelsior – Bologna.We’re delighted you enjoyed the location which is indeed, second to none.Thank you for being our kind guest and hoping to welcoming you in Starhotels again.Kindest regards,
by A verified traveler from Eugene
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by The Management, Hotel Management
Dear Dìane,Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by The Management, Hotel Management
Dear Michelle,thank you for the great feedback.Looking forward to welcoming you soonKind regards
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by The Management, Hotel Management
Dear Ichiro,Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 18 Oct 2024
We happily stayed at this hotel 6 years ago and the front desk was extremely helpful. Person we dealt with at check-in was not. Asked about a restaurant we had liked, told it probably wasn't there anymore. Asked for suggestions, told to turn left out of hotel, go down a few blocks, "there are a lot of restaurants." There was no menu for hotel restaurant in our room, no price list for mini-bar, no room service menu, no instructions for TV. Went back to desk, same person, she acted like these aren't typical forms to be found in hotel rooms and directed me to the hotel restaurant "if I wanted to see a menu". I was then able to get a room service menu, had dinner - the tray was still outside our door when we checked out the next day.
Comment from Hotel Management
28 Oct 2024 by Beatrice Cardazzi - Front House Manager, Hotel Management
Dear Gloriaa,Thank you for sharing your comments, following your recent stay at Starhotels Excelsior; needless to say I was disappointed that whilst comfortable your stay was not as memorable as you had hope. I am sorry that we failed to make a wholly positive impression, especially after staying here years ago.Our goal is to give our guest an excellent service and make their experience at our property unforgettable. Please feel free to contact us and be well assured that your opinion is highly taken into consideration to improve the quality of our work. Kindest regards,
by A verified traveler from ny
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by The Management, Hotel Management
Dear Eunhee,Thank you for taking the time to leave us a rating. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
