Ratings based on 53 Verified Reviews

4.3 out of 5
56% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 14 Aug 2023
I'll start by saying that I'm not a comfortable complainer. I also don't like to leave generally negative reviews, but I can only speak as I find. I've spent a month touring Europe alone on my motorbike so I've spent a lot of time (and money) on various styles of hotels with varying price brackets. First the positives - front of house staff were friendly and the view was main selling point. The negatives - - My room was not clean, especially the bathroom. Sink and toilet stained and the bin not emptied from previous occupant who had left a big clump of trimmed pubic(?) hair. - No air conditioning doesn't really bother me, as long as I can leave a window or door open to get some fresh air. I had my door open for an hour in the evening and the room became infested with many different types of bugs... I mean literally crawling everywhere. - The food was poor, steak overcooked, breakfast options not great compared to every other hotel I stayed at during a month of travelling and 15 different hotels. I also felt quite ill the next day and think it was the food that caused that. - Price. Given this hotel is double the cost of other hotels I've stayed at nearby in Vianden where I have stopped many times during previous trips, I'd expected standards above those places, not lower. I did flag the cleanliness issue to the manager at check out, which I don't normally do. He took the point but said nothing he could do & I should have said earlier. Really, could have been much better!
Comment from Hotel Management
16 Aug 2023 by Hermann Nübel, Hotel Management
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem Aufenthalt bei uns zu geben. Wir wissen alle Meinungen sehr zu schätzen, da sie uns helfen, den besten Service zu bieten, den wir anbieten können.Es tut uns leid zu hören, dass bestimmte Aspekte Ihres Aufenthaltes bei uns nicht den Erwartungen entsprachen, und wir entschuldigen uns für die Unannehmlichkeiten, die dadurch entstanden sind. Wir sind stolz darauf, unseren Gästen einen sauberen und komfortablen Raum zu bieten, und wir werden uns sofort um die von Ihnen angesprochenen Probleme kümmern. Wir wissen, dass unsere Lage einzigartig ist, da sie einen atemberaubenden Blick auf Bollendorf bietet, und freuen uns, dass Sie diesen Aspekt Ihres Aufenthalts genießen konnten. Außerdem bemühen wir uns stets um einen freundlichen Service an der Rezeption und freuen uns, dass Sie dies in Ihrer Bewertung erwähnt haben. Was die Qualität der Speisen angeht, so ist dies ein Schwerpunkt für uns, und wir verbessern unser Angebot ständig. Wir hoffen, dass Sie bei zukünftigen Besuchen zufriedenstellende Optionen beim Frühstück vorfinden werden. Außerdem steht Ihnen unser Personal bei Fragen zu Produkten und Zutaten jederzeit zur Verfügung. Was schließlich das Preisniveau betrifft, so können Sie sicher sein, dass uns das Erlebnis eines jeden Gastes wichtig ist und wir die Preise entsprechend gestalten. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten - jedes Feedback hilft uns, unseren Gästen in Zukunft besser zu dienen!Ihr Team Waldhotel SonnenbergHermann Nübel
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Feb 2020 on Ebookers
5 out of 5
by A verified traveler

Stunning views

Posted 19 Jan 2019 on Hotels
Stayed one night very comfortable very clean balcony overlooking beautiful nature reserve it was handy having a restaurant on site if you don’t what to drive into the town evening meal lovely as was breakfast very friendly people would definitely stay again
Comment from Hotel Management
1 Feb 2019 by Hermann Nübel, Hotel Management
Thank you so much.!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hidden gem

Posted 24 May 2016
Incredible view from a mountain side overlooking a valley where a river splits a beautiful town and separates two countries (Luxembourg and Germany). Perfect "reset" getaway.
5 out of 5
by Mick T from Kent U.K.

Great location

Posted 12 Jun 2013 on Hotels
The hotel, location, food, service are all excellent. We would not hesitate in recommending it.
5 out of 5
by A verified traveler from Stamford, USA

One of the best

Posted 2 Apr 2012 on Hotels
This is a charming hotel, great service, excellent food, friendly atmosphere and stunning views across the valley. What a great place to stay whether you are on holiday or just passing through. We stopped here to break our journey between Amsterdam and Geneva. Make sure to ask Hermann for a WLAN stick to put in your laptop. If you use the normal wi-fi here you could pay as much as 40 Euros for 24 hours. With Hermann's stick it was only 12 Euros.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Oct 2023 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 May 2023 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Feb 2021 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Sep 2020 on Hotels
Back to Hotel Details Showing Reviews 1 - 10 of 53 Next