Ratings based on 165 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Excellent place
Comment from Hotel Management
18 Oct 2024 by Decameron Mompiche, Hotel Management
Dear Carlos, thank you for your wonderful feedback! We are thrilled to hear that you had an excellent stay at Royal Decameron Mompiche. Our team works hard to provide a memorable experience, and your kind words are the greatest reward for our efforts. We look forward to welcoming you back for another fantastic visit soon. Safe travels!Cordially, Guest ServiceDecameron Mompiche
by A verified traveler
Posted 3 Jul 2024
by A verified traveler
Posted 25 Aug 2023
Comment from Hotel Management
19 Oct 2023 by Royal Decameron Mompiche, Hotel Management
Reciba un cordial saludo, En nombre del hotel Royal Decameron Mompiche queremos agradecerle el tiempo dedicado para valorarnos. Aprovechamos para destacar que tenemos el compromiso de una mejora constante para brindarle el mejor servicio a nuestros huéspedes. Esperamos verle pronto, recuerde que siempre será un placer poder atenderle. Cordialmente, Sandy Campoverde Coronel Jefe Servicio al Huésped
by A verified traveler
Posted 22 Aug 2023
Comment from Hotel Management
24 Aug 2023 by Royal Decameron Mompiche, Hotel Management
Estimado Hugo, En nombre del hotel Royal Decameron Mompiche queremos agradecerle el tiempo dedicado para darnos a conocer su opinión, la cual es muy importante para nosotros. Lamentamos que su experiencia no haya sido satisfactoria en cuanto a nuestros servicios. Estamos tomando acciones correctivas, con el fin de mejorar continuamente la experiencia de nuestros clientes. Esperamos volver a tener el gusto de atenderle en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales, Sandy Campoverde Coronel Jefe Servicio al Huésped.
by A verified traveler
Posted 28 Jan 2023
The beach and surrounding areas were beautiful. The property itself was disappointing overall, the facilities were very restrictive and closed pools and beach access at 5pm. Food was okay, nothing bad but nothing exciting either.
Comment from Hotel Management
28 Jan 2023 by Gracias por alojarte aquí, Hotel Management
Dear guest,On behalf of the Royal Decameron Mompiche hotel, we would like to thank you for taking the time to share your experience, which is very important to us as it will allow us to improve our service.We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience.Cordially,Sandy Campoverde Coronel Jefe Servicio al Huésped
by A verified traveler
Posted 26 Oct 2022
by A verified traveler
Posted 2 Sep 2022
The good was of a very good standard generally. The pools are nice, access to the island is great. Could do with some signage up to inform why access to the beach across the front of the resort is not accessible.
Comment from Hotel Management
10 Sep 2022 by Jonathan Suarez Mompiche, Hotel Management
Dear Pamela,Thank you so much for contacting us. After 4pm the access to the beach is no longer available from our resort due sea conditions. However, you can visit and experience the Beach Club from 10am to 4pm.Once again, thank you for your comments and we hope you can visit us in the near future.Kind regards,Jonathan SuarezQuality Assurance Manager
by A verified traveler
Posted 14 Jan 2022
Comment from Hotel Management
26 Jun 2022 by Juan Carlos Bastidas, Hotel Management
Royal Decameron Mompiche extiende un cordial saludo y a la vez un enorme agradecimiento por visitarnos. Esperamos que regrese pronto en compañía de sus familiares y amigos.
Cordialmente,
Juan Carlos Bastidas.
Jefe Servicio al Huésped.
by A verified traveler
Posted 31 Aug 2021
Food was no good. Seems it was prepared early for multiple seatings.
Wifi was horribly unacceptable
Comment from Hotel Management
4 Sep 2021 by Decameron Mompiche, Hotel Management
Estimado Edward,
A nombre del hotel Royal Decameron Mompiche queremos agradecer el tiempo dedicado en brindarnos su comentario, para lo cual es muy importante para nosotros.
Lamentamos que su experiencia no haya sido satisfactoria en cuanto a la alimentación, nuestros restaurantes cuentan con la variedad en carnes y mariscos; sin embargo nos esforzaremos para mejorar continuamente el sabor de nuestros alimentos. Con relación al internet hay ciertos puntos en el hotel los cuales no cuentan con la suficiente cobertura; Sin embargo, estamos trabajando en sectores donde los huéspedes pueden trabajar sin problemas.
Esperamos tener el gusto de volver a atenderlo en una próxima visita y pueda notar las mejoras que se han realizado en nuestros servicios. Recuerde que Decameron ofrece otros destinos turísticos favoritos para nuestros viajeros para seguir haciendo de sus vacaciones la mejor experiencia.
Cordialmente,
Willians Florencia
Coordinador de Calidad
by A verified traveler
Posted 16 Oct 2020
