Ratings based on 551 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tupelo
Posted 19 Nov 2024
Great room, excellent service. Good value for money.
Comment from Hotel Management
19 Nov 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Jayant,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated our room, service, and value. It was a pleasure having you, and we hope to welcome you back soon for another excellent experience!Kind Regards,Meron AbateSales & Marketing
by A verified traveler
Posted 7 Nov 2024
Very happy and helpful staff from reception to the kitchen, cleaning team and shuttle driver. I will definitely stay at this hotel again. Thank you!
Joseph
Comment from Hotel Management
12 Nov 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Joseph,Thank you so much for your wonderful score and feedback! We are thrilled to hear that you had a positive experience during your stay with us. It is always our goal to provide exceptional service, and we are delighted that our staff made a lasting impression on you. Your kind words will certainly be shared with the entire team.We look forward to welcoming you back and providing you with another memorable experience. Hospitality Regards,Meron AbateSales & Marketing
by A verified traveler
Posted 3 Nov 2024
Our experience at this hotel fell significantly short of expectations, especially for a property with a four-star rating.
To start, the shuttle service arrived 40 minutes late, which set a poor tone for the visit. Upon check-in, we found the bed in our room was broken. After notifying the staff, we were moved to a different room, where we then discovered that the shower was not working. This sequence of issues suggested a lack of attention to room maintenance.
Additionally, the advertised breakfast was limited and sparse, offering only a few items such as cereal, pancakes, and some dry bread. It did not meet the standard one would expect for a full breakfast inclusion. Lastly, we did notice what appeared to be a cockroach in the dining area, which raised concerns about cleanliness.
Overall, our stay was disappointing, and the experience was not reflective of the four-star rating. Prospective guests might wish to consider these aspects when making their travel plans.
Comment from Hotel Management
12 Nov 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Mohamed,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet the high standards we strive to uphold at our hotel. we regret that our shuttle service was delayed by 40 minutes. This is not typical of our operations, and we are actively reviewing our scheduling and communication processes to ensure this does not happen again in the future.We are very sorry to hear about the issues you encountered with your initial room, including the broken bed and the subsequent shower malfunction in your new room. Our maintenance team has been alerted to these concerns, and we are conducting a thorough inspection of the rooms to prevent similar situations from occurring.Regarding the breakfast offerings, we strive to provide a variety of options that cater to different tastes and dietary needs. We regret that you found the selection limited during your stay. Your feedback will be shared with our culinary team as we continuously seek ways to enhance our breakfast menu and overall dining experience.The presence of any pests in our dining area is unacceptable, and we take cleanliness very seriously. We have already contacted our pest control professionals to conduct a comprehensive inspection of the premises. Please rest assured that maintaining a clean environment for our guests is one of our top priorities.We genuinely appreciate your feedback as it helps us identify areas needing improvement. We hope you will consider giving us another chance in the future so we can provide you with the quality experience that reflects our commitment to excellence.Kind Regards,Meron AbateSales & Marketing
by A verified traveler
Posted 28 Oct 2024
N/A
Comment from Hotel Management
29 Oct 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Henok,We are delighted to have you in our hotel! Thank you so much for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!Hospitality Regards,Meron AbateSales & Marketing
by A verified traveler
Posted 17 Oct 2024
Excellent pick up / drop off from airport.Very friendly staff.pleasant room
Breakfast average-staff need to replenish food/ drink offered without constant having to ask (most items were empty! Internet limited.
Comment from Hotel Management
17 Oct 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Victoria,Thank you so much for your kind review! We are delighted to hear that you enjoyed our airport pick-up and drop-off service, and that our staff made a positive impression. We appreciate your feedback regarding the breakfast service and the need for more timely replenishment of food and drinks. Your comments will be shared with our team to ensure we improve in this area. We also acknowledge your concerns about the internet service, and we are actively looking into ways to enhance our connectivity for our guests. Thank you once again for your insights. We hope to welcome you back for an even better experience in the future!Kind Regards,Meron AbateSales & Marketing
by A verified traveler from Coral Springs
Posted 15 Oct 2024
Even though I was upgraded the room condition was not good there was unflushed urine in the toilet.. its noisy and smells of food.. breakfast was poor and i experienced in two days water, power outages and elevator malfunction
Comment from Hotel Management
17 Oct 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Nazar,Thank you so much for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It is unacceptable that you found the room in such a condition and this doesn't match our standard. We will seriously address these concern with our house keeping team. We regret the inconvenience caused by noise, odors, and the maintenance issues related to water, power, and the elevator. Your feedback is important to us, and we will work with our maintenance team to ensure that these issues are resolved to prevent future occurrences. Additionally, we apologize that our breakfast offerings did not meet your expectations. We are dedicated to improving our dining experience for all our guests. Thank you for bringing these matters to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a significantly improved stay. Kind Regards,Meron AbateSales & Marketing
by A verified traveler
Posted 9 Oct 2024
The staffs are very nice, cooperative. The hotel needs renovation. I loved the hot shower.
Comment from Hotel Management
10 Oct 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Abera ,Thank you for your feedback! We're thrilled to hear that you found our staff to be nice and cooperative, and we're glad you enjoyed the hot shower. We appreciate your comments about the need for renovation and want you to know that we are actively working on improvements to enhance our guests' experience.We hope to welcome you back soon to see the changes!Kind Regards,Meron AbateSales & Marketing
by A verified traveler from Lincoln
Posted 23 Sep 2024
Great location. Staff are friendly and helpful.
Comment from Hotel Management
23 Sep 2024 by Samson B. , Hotel Management
Dear Tsegaye, We sincerely value your feedback and support. Your insightful comments enable us to learn and remain motivated.We are happy that you have decided to stay with us .We eagerly anticipate the opportunity to serve you again!Warmest Regards,Samson Befekadu,General Manager
by A verified traveler
Posted 18 Sep 2024
The staff were really friendly and kind. The sheets were ripped and stained, the bathroom floor was a pool of water and I woke up with bites all over my face
by A verified traveler
Posted 10 Sep 2024
All my needs were fulfilled promptly, without any delays
Comment from Hotel Management
10 Sep 2024 by Hotel Lobelia Marketing, Hotel Management
Dear Jason,Thank you so much for your kind words! We're thrilled to hear that we could meet your needs promptly and without any delays. Your satisfaction is our top priority!We look forward to welcome you back!Kind Regards,Meron Abate Sales & Marketing
