Ratings based on 13 Verified Reviews
3.7 Room cleanliness
3.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Unsafe
Posted 13 Aug 2023 on HotelsOn 8 August 2023 at 13:21, I called Acre of Africa Guest House to open the gate. They answered and said they will open the gate. In South Africa, too many people have hijacked at gates so I left rather than wait for them to respond. They finally called me back 17 minutes later. - but by then it was too late. Waiting for them to open the gate at night could have resulted in my kidnapping and murder - it's a scary thought. Now they're telling me they won't refund my money because I didn't wait at the gate. It's a terrifying thought - but one we must all remember to stay safe. Always be aware of your surroundings and trust your instincts. - if something doesn't feel right, it probably isn't. And always remember to keep your guard up. Safety first! They care more about money than the guest lives.
Comment from Hotel Management
13 Aug 2023 by Acre, Hotel Management
We do humbly apologise that the staff member on duty wasn't fast enough to open the gate for you! Our CCTV show that you waited a very short time and you didn't even climb out of car to press the intercom or the big red call button?
by A verified traveler from Matola
Posted 5 Nov 2022
Staff is untrained and unhelpful. As I walked into reception the manager was shouting at kitchen staff.
Comment from Hotel Management
5 Nov 2022 by Madelyn, Hotel Management
Thank you for your feedback the manager have been dismissed and we are busy training with the new kitchen staff. Feel free to book with us again with our new staff
by A verified traveler
Posted 2 Oct 2022
Basic facilities that does not work in the rooms booked: kettle, cold shower. They did not see to check if they were fucntion before the room is ready. All the access are a bit strange, and walls are very thin. Overall, not a great stay.
Comment from Hotel Management
3 Oct 2022 by Madelyn, Hotel Management
Totally not true .Our walls are solid clay bricks , mortar and plastered walls .There was/is hot water all the time . all appliances was/is in perfect working order as the rooms and appliances are inspected by an outside company twice a week to verify that appliances are working .
by A verified traveler
Posted 4 Jul 2022 on Hotels
by A verified traveler
Posted 18 Jan 2019 on Hotels
Had a great time, accommodation was fantastic and management and staff couldn't be be move helpful.
Comment from Hotel Management
23 Jan 2019 by kobus, Hotel Management
Thanks Matthew, we hope to see you soon again...
by A verified traveler
Posted 3 Oct 2018 on Hotels
by A verified traveler from Denver, Colorado, USA
Enjoyable stay in Johannesburg Area
Posted 19 Oct 2017 on HomeAwayThe venue is very pretty and different from other establishments I've been in . Enjoyed it quite a bit. For a site like HomeAway we didn't really expect a hotel-like room, but it was nice.
by Shayne
Lovely, but had to pay for complimentary breakfast
Posted 18 May 2017 on HotelsLovely place, friendly staff, comfortable room. Only problem: they advertised a free buffet breakfast (and the complimentary breakfast was confirmed on our invoice) but they made us pay R50pp for it. Breakfast was not all that great and coffee was bad (instant, not filter). Wifi did not work.
Comment from Hotel Management
27 Jul 2017
I am sorry for your inconvenience, we did change by bringing in a room only tariff because so many guests asked for a lower price if they didn't take breakfasts therefore you paid only ZAR 595 (43 Usd) for 3 people our special (Normal price R899).(we still pay commission to travel agency) Buffet breakfast at R55 for a really big variety Hot breakfast(9 items) cold breakfast(7 items) yogurt , fruits, 6 serials, Ricofe , Jacobs, rooibos tea, five roses and 3 different juices. Considering a very basic wimpy breakfast is R40 without juice or coffee and other hotels close ask R180 and R120 breakfast I think we give a really big bargain for breakfast as well as this beautiful very clean rooms to stay! Sorry we stopped filter coffee as nobody ever used it with quality coffee like Jacobs .... we will however gladly refund your breakfast as soon as you sent us your banking details!
by A verified traveler from L
I think the owner is in the wrong business
Posted 25 Feb 2017The place is verry nice calm and relaxing... But I found the service really poor
No point to have a restaurant if u don't cook
No point to have a bar if u don't open it , imagine the owner told me he doesn't like drunk people that why he never open , for wat reason does have a bar ... and why advertising a swimming pool ... that in real life is never clean ..comon it was summer I was on Holliday... once again the owner said it only for him and his kids..
Comment from Hotel Management
27 Jul 2017 by Kobus wrong bussiness lol, Hotel Management
I am very sorry for the misunderstanding but according to the grading council meals should be open for a 3 star - one hour, 4 star 2 hours and a 4 star 4 hours. We as a 3 star do breakfast from 6h30 until 10 each morning and dinner from 18h00 to 20h00. Our bar lounge is only open for our own guest and we renew yearly our full Liquor licence so our guests can have drinks in and outside anywhere on our premises. Yes drunks do cause to much problems by waking up and knocking on wrong doors and our priority is "sleep".
Our pool is and was always see through clean and anybody can go look on the xmeye cctv visitors porthole realtime if our swimming pool (Cam3) and premise is clean (Cam 1 to 32) Kitchen Cam(12) Dining room (cam17+26+31)
by christine
Posted 18 Feb 2017 on Hotels
Comment from Hotel Management
30 Jul 2017
Dear Guest
Please come again......We strife to do better every day...
