Ratings based on 985 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
I appreciated that the staff was kind and friendly as I asked for assistance or as I simply walked by.
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Brenda,Thank you for the terrific review of Extended Stay America. We’re so glad that you felt welcomed by our team and that their kindness made a positive impression. Providing friendly and helpful service is a top priority, and we’re grateful for your recognition. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
Overall, the property was good. Clean and Quiet for the most part. Second time staying here and the fire alarm went off during both visits and woke us up. The gentleman that checked us in was not the friendliest. On the day of check out around 9:30 am, the staff was complaining that we were still in the room. Checkout was 11 am. Strange if you ask me.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Stephanie,We're glad to know you found the property tidy and peaceful during your stay. We sincerely apologize for the inconvenience caused by the fire alarm, as well as the unwelcoming attitude during check-in. It's also concerning to hear about the staff's comments during checkout, as our goal is always to make guests feel comfortable and respected. Your feedback is incredibly valuable, and we will take immediate steps to improve in these areas. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
Continental breakfast is too simple.
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Kan, Thank you for your feedback! We appreciate your comments regarding the continental breakfast, and we will take them into consideration as we continue to enhance our offerings. We are glad you chose Extended Stay America, and we hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
Property was OK could use better claim us in the rooms and attention paid to the room cleaning but other than that it was good
Comment from Hotel Management
3 Nov 2024 by Hotel Management, Hotel Management
Dear Jose, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
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by A verified traveler
Posted 30 Oct 2024
Nice rooms, convenient location to airport
by A verified traveler
Posted 26 Oct 2024
NA
by A verified traveler
Posted 17 Oct 2024
My 2 weeks plus stay here was good. The property was clean and the staff were very friendly. Everything was in close proximity.
Comment from Hotel Management
18 Oct 2024 by Hotel Management, Hotel Management
Dear Keith,Thank you for choosing Extended Stay America and for your terrific review. We're delighted that you had an enjoyable stay and that you appreciated the cleanliness of the property and our staff's hospitality. It's wonderful to know that our location was convenient for you as well, with everything you needed nearby. Your kind words are truly appreciated, and they inspire us to maintain outstanding hospitality. We look forward to your next stay.Sincerely,Hotel Management
by A verified traveler from Edmonds
Posted 13 Oct 2024
by A verified traveler
Posted 10 Oct 2024
perfect place
Comment from Hotel Management
13 Oct 2024 by Sincerely, Hotel Management, Hotel Management
Dear Randall,Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
