Ratings based on 799 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
by A verified traveler from Twin Falls
Posted 28 Sep 2024
by A verified traveler
Posted 25 Sep 2024
I like how close it was to the airport and the staff was excellent although our room, pillows and bed sheets smelled like a wet towel that has been sitting for a while. The vent fan in the bathroom did not work and the shower curtain rod was hanging out of the wall. I also was ironing a white button up shirt and the ironing board and or the iron was dirty and made my shirt black in some spots.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Hi Vinson! Thank you for your feedback. We're pleased to hear that you found the staff excellent and the location convenient. However, it's disappointing to learn about the issues with the room's cleanliness and maintenance, including the unpleasant smell and malfunctioning bathroom fan. We're also sorry to hear about the problem with the ironing equipment. Your comments will be shared with our team to address these concerns and improve our services. We hope for the opportunity to offer you a better experience in the future.
by A verified traveler
Posted 23 Sep 2024
Expedia rating too high. Dirty carpet, broken glass on closet doors, dirty upholstery in dining area and room, bed very worn out, linoleum in breakfast kitchen doorway torn up and filthy. Very unkept. Paint chopped everywhere. Carpet dirty everywhere. Light bulbs burned out.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Hi Kerry! Thank you for your detailed feedback. We're truly sorry to hear that the condition of the property did not meet your expectations. The cleanliness and maintenance concerns you raised, from the carpet to the upholstery, should never be part of your experience, and we'll be addressing these issues with our team. We appreciate your input, as it helps us identify where immediate improvements are needed.
by A verified traveler
Posted 20 Sep 2024
When asked about the Hot tib and spa the front desk attendant was rude.
When asked abput the laundry was tpld to go up the street they dodnt have a guest laundry anymore
Comment from Hotel Management
23 Sep 2024 by Guest Relations Management, Hotel Management
Hi Bryan! Thank you for your feedback. We’re sorry to hear about your experience with the front desk staff and the information provided regarding the hot tub, spa, and laundry facilities. This is not the level of service we aim to provide, and we will address these issues with our team. We appreciate you bringing this to our attention and hope to offer a more positive experience in the future.
by A verified traveler
Posted 18 Sep 2024
Clean, quiet area
Comment from Hotel Management
18 Sep 2024 by Guest Relations Management, Hotel Management
Hi Nadia! Thank you for your great review of Comfort Suites Airport Boise in Idaho! We’re delighted to hear that you found the area clean and quiet. We strive to provide a peaceful and well-maintained environment for our guests. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Relations Management, Hotel Management
Hi David! We’re thrilled to receive a 5 out of 5 rating from you! It’s wonderful to know that your experience at Comfort Suites Airport Boise in Idaho was exceptional. Your kind words mean a lot to us, and we can’t wait to host you again for another great stay!
by A verified traveler
Posted 14 Sep 2024
We spoke to the lady that checked us in about the shuttle to the airport, then she did not actually schedule it so we had to make other arrangements. We also witnessed a firefighter who had been up all night and made arrangements for a room for a 6am check in get turned away. We stay here every time we fly out and we will not be staying here any longer.
Comment from Hotel Management
17 Sep 2024 by Guest Relations Management, Hotel Management
Hi Kaleigh! Thank you for your feedback. We apologize for the issues with the shuttle service and the incident involving the firefighter. We understand how these situations can be frustrating and are addressing them with our team to ensure better coordination and service in the future. We regret that your experience was not up to the usual standards and appreciate your comments as we work to improve.
by A verified traveler
Posted 13 Sep 2024
Clean
Comment from Hotel Management
17 Sep 2024 by Guest Relations Management, Hotel Management
Hi Larry! Thank you for your review of Comfort Suites Airport Boise in Idaho! We’re pleased to hear that you found our property clean. We strive to maintain a high standard of cleanliness and are glad it met your expectations. We look forward to hosting you again!
by A verified traveler
Posted 11 Sep 2024
Good
Comment from Hotel Management
12 Sep 2024 by Guest Relations Management, Hotel Management
Hi Wendy! Thank you for your positive review of Comfort Suites Airport Boise in Idaho! We’re glad to hear you had a good stay. We look forward to welcoming you back in the future!
