Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
The room design good. A bit brighter. Staff amazing clean rooms. The room had too much freshener made it hard to breathe. When the heater came on it was almost impossible to breath. I had to sleep with the window open as far as I could. Better than that it was pretty good.
Comment from Hotel Management
11 Nov 2024 by Chuck, Hotel Management
Thank you for staying with us. Come back and visit us again…
by A verified traveler
Posted 10 Nov 2024
Fast check in. Larger rooms. However we could hear the room next to us and they weren’t being too loud. You could understand their conversations most of the time. We just turned on the TV to drown out the noise.
Comment from Hotel Management
11 Nov 2024 by Chuck, Hotel Management
Thank you for staying with us. Come back and visit us again….
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Chuck, Hotel Management
Thank you for staying with us. Come back and visit us again…
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Chuck, Hotel Management
Thank you for staying with us. Come back and visit us again…
by A verified traveler
Posted 31 Oct 2024
Very nice rooms, spacious with great beds and crisp sheets. Not so friendly front desk staff.
Comment from Hotel Management
31 Oct 2024 by Tim Newman | General Manager, Hotel Management
Hi David,Thank you so much for being our guest and for sharing your experience with us. I am sorry to hear that the front desk staff was not friendlier. That is not typical of our team and I will share your feedback so that we can do better. I hope you will give us another visit soon to see that we are indeed a very friendly place to stay!
by A verified traveler
Posted 27 Oct 2024
It was fine, had three door jiggles in the middle of the night!!!!!
Comment from Hotel Management
28 Oct 2024 by Tim Newman | General Manager, Hotel Management
Hi Kelly,Thank you so much for being our guest! I apologize about the door jiggles in the night. I can only imagine that maybe weary travels went to the wrong room! Nonetheless I am glad you had comfortable stay and hope to see you again on your next visit to Boise!
by A verified traveler
Posted 27 Oct 2024
was t anyone at front desk when I walked in. she came like. min later which was fine. I wasnt in a hurry.
Got in room. it was ok. TV in sitting area didn't work. told tired to call down to them them, it if needed I would have been annoyed.
Comment from Hotel Management
27 Oct 2024 by Tim Newman | General Manager, Hotel Management
Hi Todd,Thank you for being our guest and for giving our hotel a try. It looks like we did not meet your expectations or ours and I would like to take this opportunity to apologize. We strive to make each stay as pleasant and comfortable as possible. Please know, we will use your feedback to help coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception and that we can do better. Thank you again for the opportunity to serve you and for sharing valuable feedback with us! We hope to see you again soon!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Tim Newman | General Manager, Hotel Management
Hi Scott,Thank you so much for being our guest! It looks like you had a comfortable stay! I know our team works hard to provide clean, comfortable rooms and friendly service! We hope you'll come visit us again on your next visit to Boise!
