Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Great location, nice staff, clean and spacious rooms.
Comment from Hotel Management
7 Jan 2025 by ., Hotel Management
On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.Sincerely,Customer Service
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
3 Jan 2025 by ., Hotel Management
Dear Mrs.Raven,Thank you for taking the time to complete the post stay survey at Wyndham Bogotá. We are sorry because your stay did not meet your expectations; we express our most sincere apologies. At Wyndham Hotels and Resorts continually strive to fullfill the expectations of our guests.Thanks a lot for taking the time to share us your concerns and we work to provide you a better service in the future.Sincerely,Customer Service
by A verified traveler from Palm Springs
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by ., Hotel Management
Estimado Sr. Joel, gracias por compartir su experiencia con nosotros. Queremos agradecerle por tomarse el tiempo para calificar su estadía. Trabajamos constantemente para mejorar nuestros servicios.Cordialmente,Servicio al Cliente
by A verified traveler
Posted 27 Dec 2024
Close to US embassy and a short walk to a nice mall
Comment from Hotel Management
27 Dec 2024 by ., Hotel Management
Dear Mr. Michael,On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.Sincerely,Customer Service
by A verified traveler
Posted 25 Dec 2024
The room is ok, clean and in good condition, the breakfast can be improved specially the freshness of the food.
Comment from Hotel Management
26 Dec 2024 by ., Hotel Management
Dear Mr. Pedro,Thank you for your grand review, we appreciate your feedback regarding the food freshness, however it is importan you know that we follow a safety food plan. We hope to see you again in the future.Sincerely,Customer Service
by A verified traveler
Posted 22 Dec 2024
The hotel offers satisfactory accommodations, including clean and tranquil guest rooms. However, the breakfast service falls short of expectations, with many menu items resembling leftovers from the previous day. The bread is stale, the vegetable selection is limited, the eggs requested take an excessive amount of time to be served, and the Colombian options, such as empanadas and arepas, taste as if they have been reheated. Furthermore, the staff fails to provide timely notifications regarding the removal of the buffet, resulting in the premature removal of items five minutes prior to the scheduled end time, causing inconvenience for guests who are not prompt in making their selections.
Comment from Hotel Management
23 Dec 2024 by ., Hotel Management
Dear Mr. Pedro,We express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out. Our first priority is to guarantee that your experience is the best it can be, and we are working diligently to ensure It. We really appreciatte your postive comments, these were shared with the staff. For the other hand, we are going to make the pertinent investigation to determine what happened, then we are going to give the relevant feedback to avoid these kind of errors in the future. At Wyndham Hotels and Resorts continually strive to fulfill the expectations of our guests. Thanks a lot for taking the time to share us your concerns and we work to provide you a better service in the future.Sincerely,Customer Service
by A verified traveler from wilmington
Posted 10 Dec 2024
Comment from Hotel Management
12 Dec 2024 by ., Hotel Management
Estimado Sr. Octavio, gracias por compartir su experiencia con nosotros. Queremos agradecerle por tomarse el tiempo para calificar su estadía. Trabajamos constantemente para mejorar nuestros servicios.Cordialmente,Servicio al Cliente
by A verified traveler
Posted 30 Nov 2024
Great as usual
Comment from Hotel Management
2 Dec 2024 by ., Hotel Management
Dear Mr. Rafael,On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.Sincerely,Customer Service
by A verified traveler
Posted 26 Nov 2024
Excellent
Comment from Hotel Management
26 Nov 2024 by ., Hotel Management
Dear Mr. Jose,On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.Sincerely,Customer Service
by A verified traveler
Posted 17 Nov 2024
Staff was very professional, polite and courteous, location is very convenient and the extra plus is transportation to/from the airport ...REALLY LIKE IIT...thank yiu for your assistance during my stay.
Comment from Hotel Management
18 Nov 2024 by ., Hotel Management
Dear Ms. Anabella,On behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.Sincerely,Customer Service
