Ratings based on 169 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 17 Sep 2024
The property was beautiful and the staff was excellent, very friendly, professional and would go out of their way to help you with whatever was needed.
by A verified traveler
Posted 8 Jul 2024
The hotel and it's staff were very good
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 5 Mar 2024 on Travelocity
The property was lovely but located in a rundown area. I was warned by staff to put my phone in my pocket and carry my wallet under my jacket.
by A verified traveler
Posted 22 Jan 2024
The building inside is gorgeous with plant walls and 20 foot ceilings. But the weekend we were there we didn’t see a single other guest. The place right at the edge of what looks like a war zone. Taxi drivers don’t want to go there and you definitely don’t want to be on foot. The hotel is at kind of a dividing line so it’s not so bad on the other side. They were also missing odd things in the rooms like glasses in the bathrooms. The shower was not great as it took a long time to heat and had low pressure. But it is a respite from the noise and chaos outside to air in the lovely courtyard.
Comment from Hotel Management
22 Jan 2024 by recepcion , Hotel Management
Estimado gregory El Hotel Santa Lucia Boutique Spa se disculpa por los inconvenientes que haya podido tener durante su estadía, Sus opiniones son muy importantes para nosotros puesto que asi nos ayudan a mejorar y brindarle un mejor servicio en una próxima ocasión.
by A verified traveler
Bogota adventure
Posted 5 Jan 2024 on HotelsI requested an airport transfer service from the hotel & they notified me that the driver would contact me via WhatsApp. I arrived at the airport in Bogota but nobody had contacted me, so I sent a WA message to the hotel & they said they would get in touch with the driver. I waited for over 30 minutes & was frustrated because nobody showed up so I ended up taking a ride share service. Finally I got a message from the hotel driver but I was already on the way to the hotel. My advice is to just use a ride share service (it´s cheaper, too, about half the cost of the price quoted by the hotel)
The hotel itself is pretty clean & the hotel staff were all very nice. There are no elevators. The mattress was too hard for me. Bring your own soap & shampoo because what they provide is not good at all.
I stayed in room 15 & there was a gas- like odor coming from the room. The hotel staff reassured us that it wasn´t a gas leak.
Breakfast is basic but fairly good.
The hotel is in the area of La Candelaria, it´s walkable to the historical district.
Comment from Hotel Management
22 Jan 2024 by recepcion , Hotel Management
Estimada CLARA El Hotel Santa Lucia Boutique Spa se disculpa por los inconvenientes que haya podido tener durante su estadía, Sus opiniones son muy importantes para nosotros puesto que asi nos ayudan a mejorar y brindarle un mejor servicio en una próxima ocasión.
by A verified traveler
Posted 13 Nov 2023
Very convenient to historic sites and museums
by A verified traveler
Posted 30 Jul 2023
by A verified traveler
Posted 13 Jun 2023
by A verified traveler
Posted 10 Mar 2023 on Hotels
