Ratings based on 779 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Overall very good. Pluses and minuses.
One woman in particular left me standing at the front door at night and seemingly ignored my attempts to enter. Not busy with customers but not listening for someone to enter.
Room needed more lighting and was dark in areas like the closet.
Breakfast was great with lots of different things changing daily. Staff there attentive
I took the hotel taxi service and was very impressed with Andrea. I overpaid her on purpose and she tried to return the extra money. I thought she was really honest and appreciate this. Her driving was excellent too
Roof top area was nice but could use some eclectic outlets near the seating area. The seats were ok but very hard.
The gym looked complete and well maintained although I never used it
Bed was comfortable and the shower had so much pressure it hurt
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Dear JeffreyThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning [enter complaint/s] and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience we have [enter the action taken to correct any shortfalls in product/service delivery]. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Front Office Manager
by A verified traveler
Posted 17 Nov 2024
Requires an update
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Dear Jose,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Front Office Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Dear Darren,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Front Office Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Dear Ching ,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Front Office Manager
by A verified traveler
Posted 4 Nov 2024
Everything is near by - The hotel service is excellent
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Estimado Eduardo,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,Front Office Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Estimado Jesus,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Estimado Maria,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,Front Office Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Estimado Eloy,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,Front Office Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Estimado Juan,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,Front Office Manager
by A verified traveler from las vegas
Posted 11 Oct 2024
The location of hotel excellent staff very kind and friendly
Comment from Hotel Management
29 Nov 2024 by Catalina Rodriguez , Hotel Management
Dear Amir,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Front Office Manager
