Ratings based on 58 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024 on Hotels
by A verified traveler
Posted 2 Aug 2022
Excellent place. Staff were great and very helpful, especially Enrique.
by A verified traveler
Posted 2 Jan 2022
I can't say enough god things about Mayasa!! They were in a remodeling/expansion phase when we visited, so they were still ironing out a few things. The hostel is really charming with open courtyard areas. The rooms are basic, but nice. A full breakfast with fresh juice, fruit and eggs is included every day. The hostel is in an awesome neighborhood with lots of restaurants, bars and squares, etc. The staff, particularly Juan, were soo nice and helpful!
Mayasa would be a great place to meet other travelers. I highly recommend this hostel!
One recommendation for the staff would be to add some hooks to the hotel rooms for hanging coats, etc.
by A verified traveler
Nice but private rooms are noisy
Posted 30 Jun 2019 on HotelsAfter a wonderful stay at Masaya Quito, we were expecting the same here. The room was nice but not as lovely as the Quito Masaya, but the big problem was the level of noise. The hostel’s only two double rooms with private bathroom are right by the bar and hostel staff allowed noise into the early hours. The place was nice and clean, breakfast lovely and mostly helpful service, but in my view due to the noise it’s not ideal for couples staying in the private rooms - better for those who are looking for the true hostel experience.
Comment from Hotel Management
5 Jul 2019 by Manager, Hotel Management
Thank you for your comment. We feel sorry to hear that something didn`t fullfill your expectations. Please let me tell you that we have strict rules of silence after 10pm to not bother our guest and we have an other double room with bathroom located backyards and not only 2 like you mention.
Despite this, we hope to see you one day in our hostel.
by A verified traveler
Good value for money
Posted 21 Apr 2019 on HotelsVery well located!!
However there are construction going on at the site.
Comment from Hotel Management
23 Apr 2019 by Anthony, Hotel Management
We are really glad you enjoyed your stay with us! Your satisfaction is our best reward and promotion. We are currently building new bathroom for the comfort of our guest. We hope to see you soon in our hostels!
by A verified traveler
Posted 20 Apr 2019 on Hotels
The Masaya Hostel is located on a beautiful street in the Candelaria neighborhood. It is very secure and the rooms feel very luxurious for a hostel. Our private room had an enormous bed and the linens were good quality. The breakfast was very varied with lots of fresh fruit and pancakes with homemade jam. The shared bathrooms were always clean and tidy. There was some work going on in the hostel and there was some noise as all rooms lead onto an interior patio, but this wasn't a major issue. Highly recommended.
Comment from Hotel Management
23 Apr 2019 by Anthony, Hotel Management
We are really glad you enjoyed your stay with us! Your satisfaction is our best reward and promotion. We are currently building new bathroom for the comfort of our guest. We hope to see you soon in our hostels!
by A verified traveler
Masaya on Christmas was great!
Posted 8 Jan 2019 on HotelsThe staff were great, there's a cool bar everyone can hang out at and the food is very good. Also location is great, and vibe is really good. I'd stay here again.
Comment from Hotel Management
25 Jan 2019 by Anthony, Hotel Management
What a really nice comment! We are glad you liked everything about your stay and feel really proud! You are always welcome in the Masaya family!
by A verified traveler
Great stay
Posted 24 Jul 2018 on HotelsThe staff were very welcoming and helpful, the hostel had a really nice atmosphere and the breakfast was amazing. In a pretty good area in Bogotá and everything seemed clean. We had a great stay :)
Comment from Hotel Management
3 Aug 2018 by Antoine - Manager, Hotel Management
Hi Cristina! What a really nice comment! We are glad you liked everything about your stay and feel really proud! You are always welcome in the Masaya family. Kind regards Antoine - Manager
by A verified traveler
Nice hostel overall but some major issues.
Posted 13 May 2018 on HotelsThis place is quite nice for a hostel, but unfortunately there were a couple of issues which ruined my stay.
Front desk speak English and are very friendly and helpful. Rooms are quite nice but very cold, and my bathroom had a strong mould smell and I got sick as I am very allergic to mould.
As the room was so cold I would get changed under the bed covers. Unfortunately I left my only warm pair of pants (trousers, not British pants) in the bed when I checked out. I returned the next day but they were nowhere to be found. It seems someone decided they wanted to keep them and didn't bother to put them in lost property. This is very disappointing and the main reason I would not recommend this hostel.
Comment from Hotel Management
15 May 2018 by Antoine - Manager, Hotel Management
Hi Holly!
Thanks for taking the time to comment on your stay, we are very happy that you liked the hoste overall. We feel very sad to hear that some things in the hostel, such as humidity of the bathroom, did not fulfill your expectations. Unfortunately it's a common problem in colonial building like our place in la Candelaria. About your trousers, we feel sorry to hear this issue. We always keep the forgoten items in some place, it sounds strange we didn't find it. Anyway we still hope to see you again soon in the Masaya hostels to change your mind.
Kind regards,
Antoine - Manager
by A verified traveler
Excellent
Posted 20 Jan 2018 on HotelsStaff is amazing and very helpful. Especially Mario, Milton & Martha. Good restaurants near by. Oxo close by to get money from ATM no charge to bank account.
Comment from Hotel Management
23 Jan 2018 by Antoine - Manager, Hotel Management
Hi Denise!
Thank you so much for your nice review. We are really happy that you liked your stay with us. Be sure that our staff will know that their attention made a positive impact on your stay. See you soon in the Masaya's hostels!
Kind regards
Antoine - Manager
