Ratings based on 265 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Saludos, Hotel Management
Buenas tardes señor Juan Carlos, nos gustaria saber el motivo de su calificacion baja, podria enviarnos por favor un numero de contacto donde podamos comunicarnos ya que no nos aparece registrado en nuestra base de datos.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Lorena Caicedo, Hotel Management
Buen día Toshihiro gracias por la puntuación,
by A verified traveler
Posted 29 Sep 2024
Excellent location. Friday night tends to get noisy with people drinking in the lobby and singing the night away till midnight. Disconnect between reception and guests. We were asked to pay for breakfast eventhough it was all included. Sorted that out the first morning we were there. On check out, staff wanted us to pay for a lunch meal that we had during our stay there. It was paid for already but the kitchen staff left the bill in our file. In the end, the receptionist understood the situation and we did not pay twice for the same meal.
Comment from Hotel Management
1 Oct 2024 by Hotel el Virrey central , Hotel Management
Nischal, gracias por su puntuación y comentario, que nos ayuda, mucho para mejorar, es importante saber que si actuamos con los huéspedes que cantaban, y tomaremos en cuenta averiguar que paso con el cobro del restaurante.atte.: Erlinda Solano Mejía
by A verified traveler
Posted 30 Aug 2024
Good price, good location.
Comment from Hotel Management
31 Aug 2024 by Lorena Caicedo, Hotel Management
Buen día Edmund gracias por su puntuación y comentario, es muy grato para nosotros.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Lorena Caicedo, Hotel Management
Buen día Héctor, Gracias por su puntuación
by A verified traveler
Posted 27 Jul 2024
The hotel was very clean and it was quiet at night for sleeping. Staff is polite and helpful. The breakfast was good. It was great that the restaurant was open late and the food was good. The area is convenient to the historic city and museums (Museo del Oro) and Botero Museum. There were many convenient options for food. Good location between newer and old historic city. I would definitely return to this hotel. Good option.
Comment from Hotel Management
29 Jul 2024 by Lorena Caicedo, Hotel Management
Buen día Michael muchas gracias por su puntuación y comentario es muy grato para nosotros saber que fue muy buena su experiencia con nosotros.
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
27 Jun 2024 by Lorena Caicedo, Hotel Management
Hola Hector, gracias por la puntuación, nos complace mucho cumplir con las expectativas de nuestros huespedes.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
8 Jul 2024 by Lorena Caicedo, Hotel Management
Buenos días Hector, Gracias por la puntuación nos motiva a seguir mejorando dia a día.
by A verified traveler
Posted 11 Jun 2024
Only a block from Carerra 7, a walkable street with retail, dining, souvenirs. Plaza Bolivar and the National Museum are less than a mile away. The Gold Museum is 2 blocks away.
Comment from Hotel Management
20 Jun 2024 by Erlinda Solano Mejia , Hotel Management
Edmund, buenos dias gracias por su puntuacion y comentario, muy grato atenderlo y que fuera de su agrado
by A verified traveler
Posted 7 Jun 2024 on Orbitz
Close to everything food, shopping, museums, bus station... Ronaldo was exceptional and should be in management he's terrific
Comment from Hotel Management
20 Jun 2024 by Erlinda Solano Mejia , Hotel Management
Kali gracias por su puntuacion y comentario que haremos extensivo a Ronaldo, es muy grato saber que todo fue acorde a su gusto
