Ratings based on 351 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The room was not cleaned during the 10 days I was there. They only changed the towels and straightened the sheets. I complained at the reception about the uncleanliness and they cleaned it the next day, but nothing more. I have the photos and I'm going to upload them to Google so that it doesn't happen to anyone else again. (When I told the girl at the reception that my room was very dirty, she replied that it was in accordance with what I paid and that if I wanted any additional service I had to pay more.) It is not worth paying so much for this roadside motel. You can find much better ones for less money with professional people who love their work.
Comment from Hotel Management
27 Nov 2024 by ANDRES PORRAS, Hotel Management
Good afternoon, dear guest,We appreciate that you have taken the time to let us know about your experience at our hotel. Your experience is very important to us. We will immediately investigate what happened during your stay and how long it took to resolve it.
by A verified traveler
Posted 11 Nov 2024
The staff was all very kind and helpful ..That helped make my stay awesome. Thanks
Comment from Hotel Management
12 Nov 2024 by Ingrid, Hotel Management
Good morning sir We are glad to know that your stay was excellent, this will help us to improve every day and provide new experiences to our clients. We hope to see you again soon.
by A verified traveler from Miami
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by NICOLAS, Hotel Management
Buenos Dias estimado huesped ,Agradecemos haya tomado de su tiempo para darnos a conocer su experiencia al hospedarse con nosotros, nos encanta saber que tuviste una buena experiencia en nuestro hotel, y así poder cumplir con todas sus expectativas al momento que los huéspedes decidan hospedarse con nosotros Esperamos tenerla de nuevo en nuestro hotel y hacer de su visita algo maravilloso.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by David, Hotel Management
Buenos Días Estimada Huesped Agradecemos que se tomo el tiempo para darnos su opinión y experiencia con nosotros. Estamos contentos de tenerlo en nuestro hotel, cada día estamos mejorando más para cumplir sus expectativas, y de nuevo te hospedes en tu lugar favorito!!
by A verified traveler from Long beach
Posted 3 Oct 2024
Great place for a young girl traveling alone in Bogota. Our daughter enjoy here staying in your hotel.
Comment from Hotel Management
5 Oct 2024 by Mayra, Hotel Management
Good morning dear guest, we appreciate you taking the time to let us know about your experience staying with us, we love to know that you had a good experience at our hotel, and thus be able to meet all your expectations when guests decide to stay with us. We hope to have you again at our hotel and make your visit wonderful.
by A verified traveler from Aruba
Posted 25 Sep 2024
No drinks or snacks at arrival after 22:00 in the room in the fridge.
No food that time available in the hotel
We ordered the last night lasagna and beers for roomservice, never received it.
Comment from Hotel Management
26 Sep 2024 by ANDRES PORRAS, Hotel Management
Good afternoon,Thank you very much for taking the time to let us know about your experience at our hotel. We do not provide minibar service, as for health reasons we have implemented a policy where our guests can purchase their products in a more practical way at the hotel reception. We will review what you tell us about the restaurant service, as we have an established protocol for the waiting time for our dishes.Andres Porras
by A verified traveler
Posted 16 Sep 2024
Overall everything was fine, very helpful and nice staff.
Comment from Hotel Management
18 Sep 2024 by CRAIG, Hotel Management
Good afternoon Dear guest, We appreciate that you have taken the time to give us your opinion and experience with us. We are happy to have you in our hotel, every day we are improving more to meet your expectations, and again you stay in your favorite place!!
by A verified traveler
Posted 30 Aug 2024
Fantastic place, my goto hotel in Santa Fe.
Comment from Hotel Management
30 Aug 2024 by Eamon, Hotel Management
Dear guest, we appreciate that you have chosen us to live a new experience with us. Thank you for taking us into account and taking the time to give us your point of view. For us it is important to know your comfort and to be able to improve our services so that you can live again. A wonderful experience at our hotel.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Maricela, Hotel Management
Buenos Días Estimado Huesped Agradecemos que se tomo el tiempo para darnos su opinión y experiencia con nosotros.Estamos contentos de haberlo tenido en nuestras instalaciones, cada día estamos mejorando más para cumplir sus expectativas, y de nuevo poderte tener con nosotros!!
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Alan, Hotel Management
Buenos Días Estimado HuespedAgradecemos que se tomo el tiempo para darnos su opinión y experiencia con nosotrosEstamos contentos de tenerlo con nosotros, cada día estamos mejorando más para cumplir sus expectativas, y de nuevo te hospedes en tu lugar favorito!!
