Ratings based on 103 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Good afternoon Mrs. Pamela, Nice to greet you, Thank you very much for completing our satisfaction survey, for us it is very important to know how the service received was during your stay, we value your good comments, we are going to validate the issue of pets, so that situations like this do not happen again.We hope to serve you again at our hotel and to provide you with a memorable experience on your next visit.
by A verified traveler
Posted 28 Nov 2024
We usually enjoy staying here. We did have problems with our last stay. The hotel allows dogs and there were many. A few doors down from ours there were multiple dogs that barked for hours! We called and complained but there wasn’t much that could be done. The dog’s owners were not to be found. Their current position on dogs makes us reconsider staying here in the future.
Comment from Hotel Management
29 Nov 2024 by Mónica Ferro , Hotel Management
Good afternoon Mrs. Pamela, Nice to greet you, Thank you very much for completing our satisfaction survey, for us it is very important to know how the service received was during your stay, we value your good comments, we are going to validate the issue of pets, so that situations like this do not happen again.We hope to serve you again at our hotel and to provide you with a memorable experience on your next visit.
by A verified traveler
Posted 27 Nov 2024
Excellent
Comment from Hotel Management
29 Nov 2024 by Gerente General, Hotel Management
Buenas tardes Sr. Ismael, Un gusto saludarlo, Para nosotros es muy importante conocer como fue el servicio recibido durante su estadía, nos alegra saber que haya sido de su agrado y haya superado sus expectativas, valoramos sus buenas calificaciones son una motivación para nosotros en pro de la calidad de nuestro servicio, esperamos atenderlo nuevamente en nuestro hotel y poder brindarle una experiencia memorable en su próxima visita.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
28 Sep 2024 by Gerente General, Hotel Management
Buenas dias Sr. Samir, Un gusto saludarlo, Para nosotros es muy importante conocer cómo fue el servicio recibido durante su estadía, nos alegra saber que haya sido de su agrado y haya superado sus expectativas, valoramos sus buenas calificaciones son una motivación en la mejora de nuestro servicio. Esperamos atenderla nuevamente en nuestro hotel y poder brindarle una experiencia memorable.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Gerente General, Hotel Management
Estimado Sr. Carlos, Un gusto saludarlo,Para nosotros es muy importante conocer como fue su experiencia en nuestro hotel, evidenciamos que su calificación es de 1/5 quisiera saber si se presento algún problema o inconformidad durante su estadía, para poder hacer la retroalimentación necesaria, para que situaciones como estas no vuelvan a suceder, esperamos de antemano tenerlo nuevamente en nuestro hotel y poder brindarle una experiencia única y que supere sus expectativas. Mónica Ferro
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 Jun 2024 by Gerente General, Hotel Management
Estimado Sr Alessio, Un gusto saludarlo, Muchas gracias por sus calificaciones, para nosotros es muy importante conocer como fue el servicio recibido durante su estadía, valoramos el preferir nuestro hotel para alojarse. Esperamos atenderlo nuevamente y poderle brindar un servicio memorable.
by A verified traveler
Posted 19 Apr 2024
You’ve very good service and very quiet rooms The only thing that I can recommend need a sign to say hotel by this way war hotel Access
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear guest ; Best regard .We appreciate your valuable attention to qualify our service and let us know your perception about it.We hope to serve you again.CordiallyMonica FerroGeneral Manager
by A verified traveler
Posted 18 Apr 2024
Staff is excellent. Ideal for a business stay. Having a rented car would be a good option.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear guest, Best regard.We appreciate your valuable attention to rate our service and let us know your perception about it. We will take your suggestion regarding transportation into account.We hope to serve you again.CordiallyMonica FerroGeneral manager
by A verified traveler from Miramar
Posted 27 Feb 2024
I had business in Cota, Chia and Cajica, good transportation available and access to airport
Comment from Hotel Management
28 Feb 2024 by Gerente General, Hotel Management
Estimada Señora Aida; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General
by A verified traveler from Houston
Posted 30 Dec 2023
The hotel is clean and well maintained. There are some fast food at a walking distance. A good option for an overnight stay. The airport is not far away (around 4 miles away), but the traffic can be heavy during rush hour. The staff is polite and very diligent.
Comment from Hotel Management
10 Jan 2024 by Gerente General, Hotel Management
Estimado Señor Ernesto; Cordial Saludo. Gracias por su calificación. Esperamos poder atenderlo de nuevo en nuestro hotel. Muchas gracias. Cordialmente Mónica Ferro, Gerente General
