Ratings based on 18 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2023
Nothing like the pics. Overpriced
by A verified traveler from Miami, us
Posted 17 Feb 2019
Location is good. Property is not in good condition. Staff is friendly and service good. Breakfast was ok.
Overall quite disappointing.
Comment from Hotel Management
30 Apr 2019 by Adriana alvarez, Hotel Management
gracias por su comentario lo tendremos muy en cuenta para mejorar
by A verified traveler
Posted 17 Feb 2019
Comment from Hotel Management
30 Apr 2019 by Adriana alvarez, Hotel Management
gracias
Lo esperamos pronto
by A verified traveler from Atlanta, GA
No Good
Posted 16 Sep 2017It's a house divided with rooms with old dated furniture and beds are uncomfortable. It's a old house,
old bathroom; they really need to updated everything. Breakfast is bad no coffee no fruits very poor, no block out curtains. The noise from the street is terrible start it at 5am. For me it's not 3-star hotel I don't know from where they get it. Very bad choice for us.
Positive: The "front desk" lady is very attentive and do her best to the guest and the cleanliness was not bad.
Comment from Hotel Management
24 Oct 2017 by casahotelvictoria, Hotel Management
Good morning
Many thanks for your suggestions to improve our hotel presentation and thank you for your visit
by A verified traveler
Buen hotel.
Posted 7 Jun 2024 on HotelsEn general estuvo bien.
by A verified traveler
Posted 21 May 2024 on Hotels
by A verified traveler
Sin empatia
Posted 18 Dec 2023 on HotelsMe parece terrible que la niña de recepcion no se tomo la molestia de verificar bien la reserva, y como lo hizo de afan dijo q no tenía, que estaba cancelada y me saco del hotel, sin tomarse de la molestia de leer bien, sin embargo sali del hotel busque el codigo de reserva y volvi a insistir
Comment from Hotel Management
19 Dec 2023 by Hotel, Hotel Management
Muy buenas noches lamentamos su inconformidad con el servicio mas el incidente se debió a la mala comunicación de la persona que reservo y el huésped que se presento recuerde por favor que la señora Tobito presento una reserva por Booking que estaba cancelada el huésped la cancelo el 29 de noviembre de 2023 su reserva se realizo por Hoteles.com con nombre totalmente diferente, aclarando que en ningún momento se la saco del hotel se le pregunto si tardaría su diligencia ya que la señora se mostro molesta considerando que el respeto debe ser mutuo falto comunicación entre la persona que reservo y la persona que se presento
by A verified traveler
Posted 13 Apr 2023 on Hotels
by A verified traveler
Posted 27 Jan 2022 on Hotels
by A verified traveler
Posted 3 Oct 2019 on Hotels
Recibí lo que esperaba
