Ratings based on 1,113 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Great place
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 21 Dec 2024
It feels like home.
by A verified traveler
Posted 15 Dec 2024
Buena ubicación
Comment from Hotel Management
18 Dec 2024 by Equipo Casa Dann Carlton Hotel & Spa, Hotel Management
Estimada señora Paloma, Gracias por destacar nuestra ubicación. Nos alegra saber que fue de su conveniencia. Esperamos tener el placer de recibirle nuevamente.Cordialmente, Equipo Casa Dann Carlton Hotel & Spa
by A verified traveler
Posted 14 Dec 2024
Amazing
Comment from Hotel Management
18 Dec 2024 by Casa Dann Carlton Hotel & Spa Team, Hotel Management
Dear mr. Adrian, Thank you for your rating, Best Regards, Casa Dann Carlton Hotel & Spa Team
by A verified traveler
Posted 13 Dec 2024
Very good once again! Great breakfast!
Comment from Hotel Management
18 Dec 2024 by Casa Dann Carlton Hotel & Spa Team, Hotel Management
Dear mr. Daniel, Thank you for your kind words! We're delighted to hear that you enjoyed your stay and our breakfast. Best Regards, Casa Dann Carlton Hotel & Spa Team
by A verified traveler
Posted 13 Dec 2024
Is very nice place
Comment from Hotel Management
18 Dec 2024 by Casa Dann Carlton Hotel & Spa Team, Hotel Management
Dear mr. Agustín, Thank you for your rating, Best Regards, Casa Dann Carlton Hotel & Spa Team
by A verified traveler
Posted 12 Dec 2024
Close to everything and love the spa services
Comment from Hotel Management
13 Dec 2024 by Casa Dann Carlton Hotel & Spa Team, Hotel Management
Dear mrs. Claudia, Thank you for your kind feedback. We’re glad you enjoyed our convenient location and spa services. We look forward to welcoming you back soon!Best Regards, Casa Dann Carlton Hotel & Spa Team
by A verified traveler
Posted 12 Dec 2024
This was by far one of the worst properties I have stayed in my entire travel life.
I have clear reasons to be upset and frustrated. The major one being- I was checked into a room where the AC was not working.
Worse, it turned out that the property knew while I was being checked in that the AC was not working and the chances of repair during my two day stay- was negligible.
But yet, absolutely NO word about the defect at check-in, NO warning, NO apologies, NO regret, NO accountability to a paying customer! This is a different level of high handed ness and deceitful behavior.
In short, almost all my time spent in my room was spent in engaging with the hotel staff in trying to solve a problem which they knew couldnt be solved - and yet I was kept in the dark.
This is indeed no way to treat any customer.
Comment from Hotel Management
13 Dec 2024 by Casa Dann Carlton Hotel & Spa Team, Hotel Management
Dear mr. Kenneth, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the AC issue and the lack of communication at check-in. This is not the level of service we strive for, and we understand your frustration. We are reviewing our processes to ensure better transparency and accountability moving forward.We hope to have the opportunity to welcome you again and restore your trust.Sincerely,Casa Dann Carlton Hotel & Spa Team
by A verified traveler from Falls Church
Posted 11 Dec 2024
The bed is comfortable. The pool was nice but cold. Also you have to wear or buy a swim hat. The food and drinks are average. The taxis are great and great prices.
Comment from Hotel Management
13 Dec 2024 by Casa Dann Carlton Hotel & Spa Team, Hotel Management
Dear mrs. Brandy, Thank you for your feedback. We’re happy to hear that you enjoyed the comfort of the bed, the pool, and the taxi service. We appreciate your comments and hope to welcome you back soon.Best regards,Casa Dann Carlton Hotel & Spa Team
