Ratings based on 170 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Scott Won, Hotel Management
Dear Value guest, We are very grateful and thank you for the rating you gave to Novotel Bogor Golf Resort & Convention Center. It is a great pleasure for us to receive this positive rating We will share your rating with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Scott Won General Manager
by A verified traveler
Posted 26 Jun 2024 on Orbitz
Comment from Hotel Management
13 Jul 2024 by Scott Won, Hotel Management
Dear Mr. Robyn, We are very grateful and thank you for the rating you gave to Novotel Bogor Golf Resort & Convention Center. It is a great pleasure for us to receive this positive rating We will share your rating with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as your previous visit. Best regards, Scott Won General Manager
by A verified traveler
Posted 27 Jun 2022 on Hotels
Comment from Hotel Management
27 Jul 2022 by Scott WON, Hotel Management
Dear Robin,
We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Scott WON
General Manager
by A verified traveler
Posted 1 Nov 2021 on Hotels
Room cleanliness is fair but shower not maintained well
Comment from Hotel Management
14 Dec 2021 by Scott WON, Hotel Management
Dear Fitzgerald,
We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. And, I am sorry that your experience about our shower did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Scott WON
General Manager
by A verified traveler
Posted 6 Jul 2020 on Hotels
Very relaxing stay. The hotel is surrounded by nature which makes it ideal for a weekend escape from Jakarta! All the staff are fantastic. I will definitely go back!!
Comment from Hotel Management
17 Mar 2021 by Charles CHOI, Hotel Management
Dear Christopher,
Many thanks for your positive review toward Novotel Bogor Golf Resort & Convention Center. I am pleased to learn that your stay was memorable one. I will definitely will share your positive review to the rest of my team.
Once again, thank you to give us a positive review, the entire Novotel Bogor team is looking forward another chance to welcoming you back and be at your service with our undivided attention.
Best regards,
Charles CHOI
General Manger
by A verified traveler
Old smelly hotel, like a haunted hotel.
Posted 4 Mar 2020 on HotelsTerrible hotel. Isolated and very old. Thinking that this is under the Accor Group and rated 4 stars I will be good hands. I was wrong. Don't be fool by this.
Comment from Hotel Management
7 Mar 2020 by Charles CHOI, Hotel Management
Dear Sir/Madam,
Thank you for taking the time to tell us about your experience at the Novotel Bogor Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For now, our hotel is on progress to upgrade everything. Big renovation divided into few stage for room interior and facilities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future especially when we have done the renovation.
Sincerely,
Charles CHOI
General Manager
by A verified traveler
disappointing
Posted 3 Mar 2020 on HotelsThis hotel is old and dated. Roofs everywhere were leaking, the rooms were old, mouldy and in desperate need of repair. The breakfast buffet was very ordinary and unhygienic. Price was also very expensive for what was offered.
Comment from Hotel Management
4 Mar 2020 by Charles CHOI, Hotel Management
Dear Stefano,
Thank you for sharing your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are now facing a renovation to upgrade our facilities and building. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with our new building, rooms and facilities.
Sincerely,
Charles CHOI
General Manager
by A verified traveler
Posted 26 Feb 2020 on Hotels
Comment from Hotel Management
4 Mar 2020 by Charles CHOI, Hotel Management
Dear Anonymous,
We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort & Convention Center. Should you have ani positive or constructive feedback, please do not hesitate to share with us. Once again, thank you and we hope we can welcome you back in the near future.
Sincerely,
Charles CHOI
General Manager
by A verified traveler
Posted 23 Feb 2020 on Hotels
Nice setting but hotel is looking a bit tired,
Food service is not as good as on previous stays at hotel
Comment from Hotel Management
4 Mar 2020 by Charles CHOI, Hotel Management
Dear Peter,
Thank you for your time to share your experience with us. I am sorry that few of your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Charles CHOI
General Manager
by A verified traveler
Not worth and value for money
Posted 29 Dec 2019 on HotelsExtremely not at par with Novotel standards.. Dissapointed with the condition of property..
Rooms was in terrible condition.. Buffet Breakfast was also not at par with Novotel standards
Comment from Hotel Management
4 Jan 2020 by Charles CHOI, Hotel Management
Dear Ashish,
Thank you for taking the time to tell us about your experience at the Novotel Bogor Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As 22 year old hotel, now we are facing a big renovation project and room is our main concern to modernize the interior design and in room facilities. And for breakfast, I will share your constructive feedback to our kitchen team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Charles CHOI
General Manager
