Ratings based on 515 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
kljk
Comment from Hotel Management
18 Oct 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Abdul,Thank you for taking your valuable time to rate our hotel. It is a source of pride for us to be one of the most preferred hotels in Bodrum with its proximity to Bodrum, the quality of service it offers and our friendly colleagues.We hope to see you among us again soon.Best regards
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Stephen,Thank you for taking your valuable time to rate our hotel. It is a source of pride for us to be one of the most preferred hotels in Bodrum with its proximity to Bodrum, the quality of service it offers and our friendly colleagues.We hope to see you among us again soon.Best regards
by A verified traveler
Posted 28 Sep 2024
The staff wasn’t attentive or helpful at all. The showers were full of mold and the toilet didn’t work. When we asked to switch rooms they said all the rooms are like that and they have nothing available. When we showed them the pics the manager claimed he would switch rooms in the morning. Morning came and when we went o the front desk they said he wasn’t they. He stepped out saw us and ran back into the office. Long story short they would compensate us with again and didn’t change our room or clean the mold and fix the toilet. The 4 days that we were there the room wasn’t even cleaned properly. Dirty glasses were left in the room and the bed wasn’t made. We didn’t even get fresh towels. They left them in the floor and didn’t leave clean ones.
Comment from Hotel Management
29 Sep 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Stephanie,Thank you for taking the time to give us feedback about our hotel. As the Labranda TMT Family, we appreciate all kinds of complaints, criticisms and suggestions and evaluate them in order to provide excellent service.Please inform us of your complaints with your name, surname and accommodation date to "sevcan.sicakyuz@mphotels.com" so that we can contact you and take the necessary corrective measures.We hope that you will trust us once again and we will be happy to host you again at one of our hotels.Best regards
by A verified traveler
5 stars
Posted 23 Sep 2024 on HotelsThis was our 2nd visit to LABRANDA TMT and they never fail to amaze us. Such a beautiful hotel and wonderful team around (restaurant staff, entertainment team etc). We will certainly be visiting again
Comment from Hotel Management
28 Sep 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Roshni,Firstly, we would like to thank you for taking your precious time to write this polite comment about our property. Every constructive comment helps us to improve our service. We are glad that your expectations meet with our service. Please be sure that your appreciation has been passed on.Would like to host you again in the nearest future.Kind Regards
by A verified traveler
Posted 19 Sep 2024
Great location, friendly staff and good quality and variety of food
Comment from Hotel Management
21 Sep 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Diana,Firstly, we would like to thank you for taking your precious time to write this polite comment about our property. Every constructive comment helps us to improve our service. We are glad that your expectations meet with our service. Please be sure that your appreciation has been passed on.Would like to host you again in the nearest future.Kind Regards
by A verified traveler
Posted 12 Aug 2024
The hotel is very dated but is in a good location. The staff around the hotel were mostly friendly, however the reception staff I found were unhelpful. I would also suggest the hotel look into its catering, the food was very average which is surprising for Turkey.
Comment from Hotel Management
13 Aug 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Nadia,Firstly we would like to thank you for taking your precious time to write this polite comment about our property. Every constructive comment helps us to improve our service. We are glad that your expectations meet with our service. Please be sure that your appreciation has been passed on. The details you stated in your comments have been shared with the Management and will be considered as soon as possible. Would like to host you again in the nearest future.Kind Regards
by A verified traveler
Posted 24 Jul 2024
Not staying again
Comment from Hotel Management
24 Jul 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Sandy,Thank you for taking the time to provide your feedback on our hotel. As Labranda TMT Family, we appreciate all kinds of complaints, criticisms and suggestions and evaluate them in order to provide excellence service.Firstly, we want you to know that we are very sorry that you left our hotel unsatisfied. We wish you had contacted the guest relations department before leaving the hotel and talked about all of your problems, we would find solutions to all of your problems and try to send you off from our hotel happily.We hope that you will give us your trust one more time and we can welcome you again in one of our hotels.Best Regards
by A verified traveler
Posted 16 Jul 2024
The food sucks, service slow and bad, rooms dirty, food again was bad, dirty all around, elevators are broken, no conditioner, no toilet paper, pillows are like rocks, blanket like napkin, ac not there, bring your own blow dryer, peach fuse tea tastes like sand, overpriced hookah, music is really good though shout-out to the dj.
Comment from Hotel Management
16 Jul 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Tia,Thank you for taking the time to provide your feedback on our hotel. As a Labranda TMT Family, we appreciate all kinds of complaints, criticisms and suggestions and evaluate them in order to provide excellence service.Firstly, we want you to know that we are very sorry that you left our hotel unsatisfied. The details you stated in your comments have been shared with the Management and will be considered as soon as possible. We wish you had contacted the guest relations department before leaving the hotel and talked about all these subjects, we would find solutions to all of your problems and try to send you off from our hotel happily.We hope that you will give us your trust one more time and we can welcome you again in one of our hotels.Best Regards
by A verified traveler
Disappointing Experience for a Supposed 5-Star
Posted 16 Jul 2024 on HotelsOur stay at this hotel was quite underwhelming, especially considering it’s suppose to be a 5-star. The property is in disrepair and does not live up to expectations.
We opted for the all-inclusive package, but even basic amenities like bottled water were hard to come by. To get water, you have a wait in line at a bar.
Suggestion: If you’re traveling with family, avoid sitting by the bridge around the pool area as couples often engage in inappropriate behavior there.
Additionally, the hotel’s photographers constantly try to take your pictures and then sell them to you, which was quite bothersome.
The one redeeming aspect was the dinner. The food was decent, though they ran out of several items, so it’s best to dine early.
The sea area offers a better experience for quality time, but the presence of boats near the second swimming pier often results in unpleasant gas odors.
Overall: I would never come back to this hotel.
Comment from Hotel Management
16 Jul 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide your feedback on our hotel. As a Labranda TMT Family, we appreciate all kinds of complaints, criticisms and suggestions and evaluate them in order to provide excellence service.Firstly, we want you to know that we are very sorry that you left our hotel unsatisfied. The details you stated in your comments have been shared with the Management and will be considered as soon as possible. We wish you had contacted the guest relations department before leaving the hotel and talked about all these subjects, we would find solutions to all of your problems and try to send you off from our hotel happily.We hope that you will give us your trust one more time and we can welcome you again in one of our hotels.Best Regards
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Sevcan Sıcakyüz Guest Relation Manager, Hotel Management
Dear Saeed, Firstly we would like to thank you for taking your precious time to rate our property. Every constructive comment helps us to improve our sevice.We are glad that your expectations meet with our service. Please be sure that your appreciation has been passed on. Would like to host you again in the nearest future.Kind Regards
