Ratings based on 70 Verified Reviews
2.6 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not anymore a golden age for this hotel
Posted 5 Sep 2022 on HotelsI booked a family suite which include 2 bedrooms( one with a double bed plus a single bed and the other bedroom with a twin bed) in that hotel for 9 days. I contacted the hotel and asked the to set up the twin beds as a double bed as my partner and I wanted to stay there but when we got to the hotel the twin beds haven’t been set up and still were separated! Our room was at the ground floor and the room balcony faced swimming pool, basically the room was next to crowded swimming pool so I went to reception to ask them to change our room but amazingly I notice the receptionist can’t speak English! She called another colleague who couldn’t speak or understand much English and he promised me to change our room in 24 hours and that never happened.
The hotel location is 40min drive to central Bodrum and the main harbour so you definitely need to rent a car otherwise have to pay 280 to 300 Turkish lira anytime want to go to central as there is not much to see in Gumusluk( hotel location).
The hotel layout and buildings are nice but unfortunately the hotel is not well maintained.
Toilet flush frame in our room was broken as well as the shower head holder, however, I asked them to repair it, but this did not happen. The room service was a disaster and we have to go to the reception anytime we wanted clean towels or toilet paper, sometimes cleaner was coming at 3 or 4 pm to clean the room which I never seen somewhere else before!
by A verified traveler
Needs some cleaning
Posted 22 Aug 2022 on HotelsIf only they focused on the cleaning, the place it's self was good, but the rooms were never cleaned, the floors never mopped the bedding for a full week never changed, and the towels the same, it was very hot last week we needed clean towels had to request them, the ones left on the floor that are your indication that you want new ones were folded and put up again.
There was adults there during the day but at night it was all teenagers and young very young adults running the hotel.
I had emailed prior to booking enquiries made about vegan options assured there was a full menu that would carter for me there was not. There was less than minimal I had to purchase my own non dairy milk.
When I spoke to the chef's and kitchen staff the just shrugged their shoulders no help with it given.
The pool area was lovely, even if the music was blaring Just a bit on the too loud side. The setting is lovely, the beach area is lovely regular shuttle bus service on the hour it is a short walk also, but the rooms and lack of cleaning really let's the place down.
There are no footpaths so you won't be going for any walks in the location.
Local bus service was great very reliable it's 1hr from Bodrum town for 20lira.
The gym while it had 4 treadmills only 1 was working when spoke to staff they just shrugged their shoulders said they didn't know.
by A verified traveler
Posted 3 Aug 2022 on Ebookers
by A verified traveler
Posted 25 Jun 2021
Everything is perfect. We enjoyed our stay at this hotel where the staff are very friendly. The food is so delicious and there is a wide range of choices in the buffet. Special thanks for the manager Burak and all the staff.
by A verified traveler
Posted 12 Aug 2019 on Hotels
I will never visit that hotel any more .. their services is so poor
by A verified traveler
Posted 19 Jul 2019
At the reception desk you will find unprofessional workers. They only know how to deal with locals. Any issues that arise with foreigners are to be ignored not solved. Bring lots of cash because your foreign cards will not work. If you happened to forget something after check out you will not get it even though they will pledge to send it. The Manager of the hotel is the only professional problem solver but she is busy most of the time. She has a great personality also. I wish you goodluck!
by A verified traveler from UK
Terrible Hotel, dirty rooms and facilities
Posted 28 Jun 2018
Pros: We didn't like anything about this Hotel.
Cons: Management and a revamp of the Hotel, facilities, rooms, cleaning, hygiene, dated equipment, maybe a 30 million Pound refurbishment !
Location: Difficult to get around due to the location.
This is a dated Hotel with very poor hygiene in all rooms and facilities. They don't clean the rooms on a regular basis unless you ask them and then you have to to ask also for changing the towels and the bed sheets as well. The only place which has acceptable level of cleanness is the restaurant.
The Hotel guests are mainly East Europeans and Turkish people and it seems that their major concern is to eat and drink as much as possible. Hotel guests use the Pool late at nights until 2 AM with lots of screaming and shouting and are drunk and loud which makes your sleep a nightmare.
We changed our room 3 times due to very poor conditions and when we complained to the Hotel Manager about the shouting and screaming in the Pool area, he said that it's because the guests drink too much.
There is no Security staff to monitor and prevent this behaviour and it was very annoying during the nights as we couldn't sleep.
In the Reception there are normally 2 staff members and only one of them can speak basic English which makes it very difficult.
This Hotel is rated as a 4 Star Hotel, however with best intentions it should have 3 Stars. It's advertised as All Inclusive while in reality it should be considered as Full Board with Drinks. You can't have any food or snacks between Breakfast/Lunch/Dinner. We are not a fan of excessive eating/drinking but when we arrived just after 22:00 and asked for sandwich or snack,they told us the dinner is finished and we should wait until breakfast !
by Osama
Posted 6 Aug 2017 on Hotels
The food was ok fine but no mini bar in room and they not give me the room what I order, no water in room
by A verified traveler
Posted 6 Sep 2024 on Hotels
by A verified traveler
Posted 31 Jul 2024 on Hotels
