Ratings based on 88 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
The hotel grounds are beautiful, but they require some maintenance. For instance, the pool stucco wall needs repair, and there were weeds in the small garden in front of our premium room balcony. The restaurant and concierge staff were friendly, but the front desk staff were not as welcoming.
According to my booking on Expedia, I was supposed to pay at the property. However, the hotel reservation manager contacted me before our arrival and asked for payment upfront. I explained that my reservation indicated payment at the hotel, but they insisted that the information was incorrect. Despite showing them my reservation details, they charged my credit card without my acknowledgment. When I raised this issue with the hotel manager during my stay, they didn’t apologize and merely tried to explain why it happened. I plan to file a complaint with Marriott Bonvoy regarding the payment process.
I have been to many luxury hotels in Europe and far east Asia and this hotel is extremely overpriced.
by A verified traveler
Posted 11 Jun 2024 on Hotels
Three hundred and fifty pounds a night and twenty five pounds for a Gordon’s gin and tonic but no rooms have a bath - really !!!!!!! Vastly overpriced
Comment from Hotel Management
12 Jun 2024 by Ece Aydın, Hotel Management
Dear Chris,We genuinely appreciate you taking the time to share your thoughts with us. Your feedback helps us understand how we can better serve our guests. Please know that your comfort and satisfaction are our top priorities, and we're committed to continually improving our services. Thank you for choosing to stay with us, and we hope to welcome you back soon for a more enjoyable experience.Warm Regards,Ece AydınAssistant Guest Relations Manager
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Ece Aydın, Hotel Management
Dear Marjan,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and amenities is our utmost priority, and we're delighted that we could meet your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know.Warm Regards,Ece AydınAssistant Guest Relations Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Ece Aydın, Hotel Management
Dear Gron,Thank you so much for your perfect rating!We're thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and amenities is our utmost priority, and we're delighted that we could meet your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know.Warm Regards,Ece AydınAssistant Guest Relations Manager
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Ece Aydın, Hotel Management
Değerli Melda Hanım,Çok değerli değerlendirmeniz için çok teşekkür ederiz! Konaklamanız sırasında olağanüstü bir deneyim yaşadığınızı duymaktan mutluluk duyuyoruz.Sizleri tekrar ağırlamak için sabırsızlanıyoruz!Saygılarımla,Ece AydınAssistant Guest Relations Manager
by A verified traveler
Highly recommend!
Posted 23 Apr 2024 on HotelsAmazing hotel, amazing view, amazing staff!
Comment from Hotel Management
9 May 2024 by Ece Aydın, Hotel Management
Dear Imane,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your experience with us, from our accommodations to the service provided by our staff. We look forward to welcoming you back in the near future.Warm Regards,Ece AydınAssistant Guest Relations Manager
by A verified traveler
Posted 12 Apr 2024
Excellent
Comment from Hotel Management
9 May 2024 by Ece Aydın, Hotel Management
Dear Tolga,Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed your experience with us, from our accommodations to the service provided by our staff. We look forward to welcoming you back in the near future.Ece AydınAssistant Guest Relations Manager
by A verified traveler
Posted 13 Nov 2023
Comment from Hotel Management
20 Dec 2023 by Harun Nalbat, Hotel Manager, Hotel Management
Dear Fatima, Warm greetings from Caresse, a Luxury Collection Resort & Spa Bodrum!Thank you very much for your recommendation, it motivates us to continually strive for excellence in all aspects of our service. We are looking forward to welcoming you back to Caresse, a Luxury Collection Resort & Spa Bodrum as soon as the opportunity arises.Best regards,Harun NalbatHotel Manager
by A verified traveler from Chevy Chase
Posted 25 Oct 2023
ultra-modern fittings. space-age . I could not operate even the telephone , staff could not lift the curtain that descended on the sea-facing glass wall.
Every body very nice but ultra-modern fittings too modern
Comment from Hotel Management
20 Dec 2023 by Harun Nalbat, Hotel Manager, Hotel Management
Dear Edward, Warm greetings from Caresse, a Luxury Collection Resort & Spa Bodrum!Thank you very much for taking the time to share your feedback with us. The satisfaction of our guests is our main priority and we regret to learn that your experience left you with mixed feelings. We highly appreciate your candid review that gives us the opportunity to enhance the quality of our services. We hope to have the pleasure of welcoming you back soon at Caresse, a Luxury Collection Resort & Spa Bodrum.Best regards,Harun NalbatHotel Manager
by A verified traveler
Beautiful beach view
Posted 19 Oct 2023 on HotelsA beautiful hotel, lovely view, small stone beach and clear water and great breakfast. Pricy restaurants
