Ratings based on 52 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2024 on Hotels
by A verified traveler
Posted 19 Jun 2023 on Hotels
by A verified traveler
Posted 17 Jun 2023 on Hotels
by A verified traveler
Posted 17 Oct 2022
All staff very friendly and helpful.
Great location on the seawall.
Some areas of the facility need a bit of maintenance but the place is very clean and the food was great.
by A verified traveler
Posted 13 Jun 2022
by A verified traveler
Posted 14 Jun 2021 on Hotels
It was pleasant, more important was the staff all very helpful and friendly, food and drink was in low quality.
Animations team was good.
by A verified traveler
Needs TLC as a matter of urgency.
Posted 30 Oct 2019 on HotelsMy impression is that this hotel was a great 5 star hotel when it opened and then it wasn't properly maintained and now it is quite tired. I suppose there marketing pictures were taken back then and don't represent current state of the hotel. I guess, the price reflects that, as other hotels with 5 star rating in this area would be more expensive.
My air con didn't work - reported it twice. After 2nd time it started to work only on hot setting with the lowest temperature of 25°C. No robes provided in the room, even though it is stated in description (I didn't bring mine because of that). No robes provided in the SPA either - they get you to wrap in a towel instead.
SPA is very tired, grotty and scary-looking. Could be a setting for some Harry Potter scenes. However, the Massage and Hamam performed in the SPA are excellent - they have very good Therapists. But the environment is far from a SPA in a 5 star hotel standard.
Half of the equipment in the Gym is either broken or unsafe to use (e.g. partially cracked weights and rusting cable machines). The gym itself is very dusty.
I liked the main pool and the beach, enjoyed free rides on banana and other inflatables.
Food in the restaurant is pretty much the same every day but in a very good variety, so you can choose to eat something different every day.
The staff are 5 star people - genuine, friendly and always willing to help. Great team. Location is very good - in a quiet area yet right on the shore and close to town center.
by A verified traveler
Posted 15 Sep 2019
Needs a complete overhaul. Room was spacious. Bed very comfortable, plenty of wardrobe space. Furnishings need to be updated. Good shower but some form of anti-slip needed badly. We had a large balcony with very old furniture that we wouldn’t use which was a pity. Garden badly needs attention. The entertainment area is outside so blaring music up to midnight & beyond kept us awake. Restaurant was kept very well & staff were terrific. Food was usual all inclusive type which didn’t suit my husband so we used local restaurants towards the end of our holiday for dinner. The sand on beach is shingle/Stony which we don’t like. The jetty is lovely & sunbeds ard good. However we won’t return. Great for young families if they don’t mind very loud music.
by A verified traveler from Brighton
Posted 30 Jul 2019
A misleading star rating for this dilapidated hotel. Great location for this 2 star hotel. Far from 5 star. Animation team very hard working but felt a bit like a sweatshop
Recommended
for Everyoneby A verified traveler
Posted 15 Oct 2018
Good location good food nice staff room a little grubby
