Ratings based on 48 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
No heat in the middle of winter
Posted 4 Feb 2020 on HotelsThey didn't provide transportation to the train like the other hotel we stayed at. We tried to arrange a taxi on our own but the taxi didn't show up. We ended up walking to the train at 7am in 33 degree F weather.
Speaking of cold. When we arrived at the hotel at 2pm we discovered there was no heater in the room. It took four trips to the office spread over two hours before they brought a heater. The heater was a propane heater that was almost empty. The instructions said to only use it in a well ventilated area. After about an hour they came and took the propane tank to refill it. While filling it only took about 15 minutes from the propane truck that came to the hotel, they wouldn't let us have the tank back for another hour.
Cold temperatures are not unusual in Creel at this time of year. The hotel should provide a safe source of heat for each room. The other hotel we stayed at had a built-in heater in each room.
I would not stay here again.
by A verified traveler from Meaford Ontario Canada
Posted 12 Mar 2019
Far from downtown. No pillow cases or sheets. No hot water. Towels were old with holes. Unacceptable.
by A verified traveler
Authentic Mexico
Posted 6 Jun 2018 on HotelsThe hotel is very rustic but we didn’t exspect a 5 star. We knew we only need a shower and beds. We planned on being on the go most the time we were in Creel. We were nervous when going to sleep with no a/c kinda warm but woke up chilly the temp definitely drops at night! The manager was great for setting up excursions for us....had it all set within 10 mins. of us arriving and telling him what we wanted. If you want plush accommodations this is not the place but if you want to experience authentic Mexico it’s a great place. They are currently remodeling some of the rooms.
Comment from Hotel Management
1 Jul 2018 by Hotel Administration, Hotel Management
Thank you for your share Vanessa.
by allen
Great deal at a great price
Posted 28 Oct 2017 on HotelsNice huge room. Pick me up from the train station. It's about a 10-minute walk. Great customer service.
Comment from Hotel Management
12 Dec 2017 by Claro de Luna Costumer Sv, Hotel Management
Thank you . We'll be happy to see you again!
by allen
Good Bargain
Posted 26 Oct 2017 on HotelsWorth the money.
Comment from Hotel Management
12 Dec 2017 by Claro de Luna Costumer Sv, Hotel Management
Thank you for your comment. We'll be happy to see you again!
by A verified traveler
You get what you pay for
Posted 24 Apr 2017 on HotelsThere was a connecting door to the next room which was paper thin. I am certain I could hear the persons in the next room breathing. One could for sure hear everything else.
Recommended
for Everyoneby A verified traveler
Alexandro provided above and beyond what we would
Posted 18 Mar 2017Creel is approximately 250 plus kilometers from Chihuahua and Alejando drove us to the airport, including a tour along the way.
Comment from Hotel Management
11 Apr 2017 by Admon. Claro de Luna, Hotel Management
thanks for your feedback. we will keep working to provide the best service and quality!
by A verified traveler
Buyer Beware
Posted 22 Mar 2016We prepaid for two rooms at this hotel and it was a huge disappointment. The rooms were not clean. The toilet in one room was broken and the hotel could not fix it until the next day but would not offer another room despite the fact that the hotel was empty. We ran out of toilet paper and there was no one there to get us some so we had to walk to town to get some. When the toilet was finally fixed, it still leaked water all over the floor. It is a bit of a walk to town but the hotel provided a driver, Samuel who was wonderful.
Recommended
for Everyoneby A verified traveler from az
Confortable
Posted 31 Jul 2015Confortablei am going back to the waterfalls again
by Leeanne from Australia
Cosy cabin feel
Posted 22 Apr 2015 on HotelsVery comfortable
Comment from Hotel Management
15 Aug 2015 by Claro de Luna Costumer Sv, Hotel Management
Thank you Leeanne..! I hope you can come back soon! It was a pleasure to have you! See you soon!!
