Ratings based on 253 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Tttttttt
Comment from Hotel Management
15 Oct 2024 by ibis Hotel Frankfurt Messe West, Hotel Management
Dear Harry, Thank you for your positive review. We appreciate your feedback and look forward to welcoming you back soon. Best regards, ibis Frankfurt Messe West.
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by ibis Team, Hotel Management
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team
by A verified traveler
Posted 14 May 2024 on Hotels
As always friendly and helpful team-members. Very convenient location with easy access into central Frankfurt by public transport yet far enough out to be nicely quiet. It is no frills, but for the price extremely good value. Will definitely stay there again.
Comment from Hotel Management
16 May 2024 by ibis Team, Hotel Management
Dear Cornelia Sonja, we are delighted to hear that you found our team friendly and helpful. We appreciate your kind words about our convenient location and value for money.We look forward to welcoming you back on your next visit. Warm regardsibis Frankfurt Messe West
by A verified traveler from Seven Hills
Posted 9 Apr 2024
Breakfast was nice
Comment from Hotel Management
10 Apr 2024 by ibis Hotel Frankfurt Messe West, Hotel Management
Dear Patrick, we are delighted to hear that you enjoyed our breakfast offerings. Your satisfaction is our priority. We look forward to welcoming you back soon. Best regards, ibis Frankfurt Messe West
by A verified traveler
Be aware
Posted 29 Jan 2024 on HotelsFor my own reasons this is the second time I have stayed in this hotel but there are things to watch for - arrived to check in to hotel approximately 40 minutes prior to check in time, room was ready but required a payment of €20 to check in early.
Beds are hard.
Drinks in the bar v drink prices quoted on menu. Vodka on menu is €4.00, Coke on the menu is €3.40 however, if you purchase the two it becomes €9.50, not the €7.40 you would expect. This is because it is considered a long drink price on the menu but list doesn't include vodka and coke in the long drinks, not sure where the logic is.
Housekeeping prior to 10.00am each morning of stay regardless of day of week.
Comment from Hotel Management
13 Feb 2024 by ibis Hotel Frankfurt Messe West, Hotel Management
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. Your price calculation for a long drink is not entirely correct.It is correct that 2cl vodka and a cola cost 7.40 and the long drink costs 9.50, but the long drink contains 4cl vodka and not 2cl, so mathematically 11.40 (the CL information is also shown on the menu).On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team
by A verified traveler
Posted 2 Aug 2023
It is an area for people who like quiet.
Comment from Hotel Management
7 Aug 2023 by ibis Team, Hotel Management
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team
by A verified traveler
Good Inexpensive Hotel
Posted 12 May 2023 on HotelsEverything you need and nothing you don’t. Clean. Excellent location, close to public transportation. Comfortable beds. Very friendly personnel. Room is not spacious, but big enough. I’ve stayed here before, I’ll stay here again.
Comment from Hotel Management
30 May 2023 by ibis Team, Hotel Management
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team
by A verified traveler
Posted 30 Mar 2023
Comment from Hotel Management
21 Apr 2023 by ibis Team, Hotel Management
Sehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals vom ibis Hotel Frankfurt Messe West bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr ibis Team
by A verified traveler
Posted 30 Jan 2023 on Hotels
Spent 3 nights here . So convenient for the local transport system and close to city centre. Room was comfortable and clean, bed was cozy (loved the cotton bedding).
Breakfast was great value
by A verified traveler
Average at best
Posted 28 Jan 2023 on HotelsYou don't really get your money's worth here but it's location was ideal for me as I stayed for business. Everything is pretty standard, from the rooms to the facilities.
Comment from Hotel Management
9 Feb 2023 by Valentini Konstantinidou- Front Office Manager, Hotel Management
Dear Guest,thank you for taking the time to write a review regarding your stay in our Hotel.Please rest assured that we are taking the appropriate measures to address the problems that we were facing and prevent future occurrence.We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.With our best regards,
