Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
For our honeymoon we thought that "Hilton Boca Raton Suites" would be a great choice to stay. But…
We arrived to our room which was old and clearly hadn't been cleaned properly. The constant construction on the 1st floor woke us up each day at 7 a.m. including weekends!
But the worst was yet to come. One day at around 1:30 p.m., we received a letter, stating that there won’t be water from 11 p.m. till 5 a.m. due to a "scheduled maintenance" (if it's scheduled then it should have been mentioned to us at the time of booking)
We finally reached the front desk, at 1:50 p.m., asking to check out and get a refund for the remaining days. They refused, claiming it was scheduled and they don't give refunds for that. However, we can wait till 3 p.m. for a manager, who might give us a refund, BUT that is only if we check out before 2 p.m. - 10 minutes notice to leave! Basically we need to check out without guarantee of a refund.
At 3 p.m. the manager was still not to be found, showing up only much later at 3:30 p.m.
With Expedia's help, we fought for a refund and managed to check out. The hotel's staff was rude and offered no help in finding alternative accommodations. Our vacation day was wasted dealing with endless calls and booking a new hotel.
We might have gotten a refund for the days that we weren't there. BUT, this experience left bad memories. No apologies were given, and they didn't compensate us for the heartache we went through on our vacation.
Won’t recommend this hotel!!!
by A verified traveler
Posted 15 Jan 2025
Excellent stay
by A verified traveler from Boca Raton
Posted 14 Jan 2025
by A verified traveler
Posted 11 Jan 2025
Bed was comfortable. Room well past needing dull renovation. Could hear through wall, toilet didnt flush properly, shower head was low budget and low pressure. Glass door to balcony very thin and light, could be security issue on 2nd floor. Elevator button broken. Overall, not worth the rate.
Comment from Hotel Management
12 Jan 2025 by Paige S., Hotel Management
Thank you for sharing your feedback. We are pleased to hear that you found the bed comfortable. However, we apologize for the issues you encountered during your stay, including the room's condition, noise disturbances, plumbing concerns, and the elevator malfunction. Your comments are invaluable to us, and we are actively addressing these matters to enhance our property. We hope to have the opportunity to welcome you back in the future and provide a more satisfactory experience.
by A verified traveler
Posted 10 Jan 2025
Everything was good especially the made to order breakfast Also parking was easy accessible! Would definitely stay again!
Comment from Hotel Management
12 Jan 2025 by Paige S. , Hotel Management
Thank you for your positive feedback! We're delighted to hear that you enjoyed our made-to-order breakfast and found our parking convenient. It's wonderful to know you'd choose to stay with us again. We look forward to welcoming you back soon.
by A verified traveler
Posted 10 Jan 2025
Absolutely stunning propert.
Comment from Hotel Management
12 Jan 2025 by Paige S. , Hotel Management
Thank you for your perfect rating! We're delighted to hear you had a comfortable and enjoyable stay, and that our location met your needs. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Paige S. , Hotel Management
Thank you for your perfect rating! We're delighted to hear you had a comfortable and enjoyable stay, and that our location met your needs. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 6 Jan 2025
We brought our dog and they gave us a room right next to the pool where we could easily access the grounds by the beautiful pond to take her out -
Would highly recommend this property- beautiful
Comment from Hotel Management
12 Jan 2025 by Paige S. , Hotel Management
Thank you for your wonderful review. We're delighted that you and your dog enjoyed your stay, especially the convenient room location and the beautiful pond area. Your high recommendation means a lot to us, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Paige S. , Hotel Management
Thank you for your perfect score! We're thrilled you had a great stay and look forward to welcoming you back in the future!
by A verified traveler
Posted 2 Jan 2025
This has to have been one of the worst hotels I have stayed at.
First issue was cleanliness. There was urine on the bathroom seat when I arrived and the room smelled moldy.
No shower gel in the dispenser from day one.
The shower did not have hot water and barely any water pressure.
Cleaning staff came by at 9am my first morning as I was about to get in the shower. I requested they come back in an hour. They never returned.
These where the main issues during my short stay but I will never be back
Comment from Hotel Management
12 Jan 2025 by Paige S. , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, including the condition of the bathroom and the lack of hot water and water pressure in the shower. This is not reflective of our usual standards, and we regret that these issues impacted your experience.We also apologize for the oversight by our housekeeping team in not returning to service your room as requested. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly and prevent future occurrences.We understand the importance of a clean and comfortable environment for our guests, and we are committed to making the necessary improvements. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
