Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler from DOWNEY
Posted 16 Nov 2024
I like the location but dislike the fact that the pool was dirty. It was my first time staying at this property wanted to give it a try, since I always come visit my dad at least ones a year. I always stay at the Fiesta Inn. Most likely won’t change my stay next time I come to Veracruz.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Hello, thank you very much for your comments, which are always appreciated and taken into account. I deeply regret the inconvenience during your stay. We have completed maintenance on the pool and have begun renovations to other areas of the hotel, for your complete satisfaction.I hope that in the future when you visit our city, you can enjoy these changes. Always welcome to this, your home, Hilton Garden Inn Veracruz, Boca del Río.
by A verified traveler
Posted 21 Oct 2024
It is a property near from many attractons. Some old conditions. Black out curtains need to be replaced. Very nice staff.
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Hello, thank you very much for your comments, they motivate and encourage us to continue strengthening the quality of our services. We have started a renovation program for the facilities, we are sure that it will be to your complete satisfaction.Always welcome to this, your home, Hilton Garden Inn Veracruz Boca del Río.
by A verified traveler
Posted 1 Oct 2024
Good Service
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Hola, muchas gracias por su preferencia, nos alegra que su estancia haya sido satisfactoria, continuaremos fortaleciendo la calidad de nuestros servicios.Siempre bienvenidos a esta su casa Hilton Garden Inn Veracruz Boca del Río.
by A verified traveler
Posted 12 Aug 2024
Excellent location, pool and beech access are unequalled. Friendly, accommodating staff.
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Hello, thank you very much for your comments, they motivate us to continue strengthening the quality of our services.Always welcome to this your home Hilton Garden Inn Veracruz-Boca del Río.
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
29 Aug 2024 by General Manager, Hotel Management
Hola, muchas gracias por su preferencia, continuaremos fortaleciendo la calidad de nuestros servicios e instalaciones. Próximamente nuevas experiencias en habitaciones y restaurante.Siempre bienvenidos a esta su casa Hilton Garden Inn Veracruz-Boca del Río.
by A verified traveler
Posted 22 Jul 2024
The key of the room didnt work and i stay outside for more than a 1 hour and i get sick because i was wet
Comment from Hotel Management
23 Jul 2024 by General Manager, Hotel Management
Hello, thank you very much for your comments, they are valued and taken into account. I am deeply sorry for the inconvenience during your stay, we have implemented a technological review process to prevent an incident like this from happening again.We would love to have the opportunity to serve you again and reverse this bad impression. I remain attentive to meet your lodging requirements.Cordially,
by A verified traveler
Posted 15 Jul 2024
El servicio de cada uno de los empleados es excepcional!
Comment from Hotel Management
18 Jul 2024 by General Manager, Hotel Management
Hola, muchas gracias por sus comentarios nos alientan y motivan a dedicar cada día el valor del servicio a nuestro cliente. Siempre Bienvenidos a esta su casa Hilton Garden Inn Veracruz, Boca del Río.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by General Manager, Hotel Management
Hola, muchas gracias por su preferencia, nos alegra que su estancia haya sido satisfactoria. Continuaremos fortaleciendo la calidad de nuestros servicios. Siempre bienvenidos a Hilton Garden Inn Veracruz, Boca del Río.
by A verified traveler from Canton
Posted 28 May 2024 on Orbitz
It was great to stay we had fun in the gulf and pool. Staff very friendly and helpful. Miguel was helpful with transportation, places to eat, shop and anything we needed.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hello, thank you very much for your comments, it makes us happy and motivates us to continue strengthening the quality of our services. We are happy that your stay was satisfactory.Always welcome to this your home Hilton Garden Inn Boca del Río, Veracruz.
