Ratings based on 111 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
This would be a last minute option if you just can’t find any where else to stay. They need to upgrade and clean up thoroughly after each stay.
by A verified traveler
Nasty rooms, pungent odor, and roaches
Posted 2 Aug 2024 on HotelsThis is one of the worst hotels I have ever seen in my life. We had guests attempt to check-in on July 24th, inly to walk into a nasty, unkept room with roaches. Our crew immediately left and went to another hotel. I was promised a refund by "Bala", but unfortunately that wasn't true. When hotels.com called them about the refund they denied it. They basically lied to me to get me off the phone. We now have to dispute with our credit card company. I wouldn't recommend this nasty place to anyone. Very greedy owners! They got us for almost $2000.00 PLEASE DON"T STAY HERE!
Comment from Hotel Management
16 Aug 2024 by Dewi, Hotel Management
We are sorry to disappoint you, Hi! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi
by A verified traveler
Posted 26 Jul 2024
Couldn’t find my reservation despite providing the number & Expedia receipt. Paid additional for a dirty worn out room. Do not stay here.
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Sincere apologies, James! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Eva
by A verified traveler
Posted 13 Jul 2024
Just don’t. I didn’t even stay after arriving at the property and there being people outside using drugs. And i don’t mean smoking weed. There was police there. People just walking around looking into peoples cars. I tried to go into the office and cancel my room and the man had the door locked. Came and unlocked it told me he could t help me and relocked the door. I was also told that my reservation was non refundable. So not only did i spend a bit on this, and it wasn’t a safe place for my child, or myself. I Didn’t get a refund. And then spent double on a different room. I wouldn’t recommend this property to anyone e but a crack addict.
Comment from Hotel Management
22 Jul 2024 by Eva, Hotel Management
We are sorry to hear about your experience, Destiny! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Eva
by A verified traveler
Needs work
Posted 3 Jul 2024 on HotelsRoom was not what reserved and had a lot of issues
Comment from Hotel Management
15 Jul 2024 by Barbara, Hotel Management
Sorry for the hassle you faced, Jason! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Barbara, Hotel Management
Hi, Jairo! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
by A verified traveler
Posted 21 Jun 2024 on Hotels
I never checked in. They were overbooked. Still waiting for the refund. The hotel looked very sketchy.
Comment from Hotel Management
28 Jun 2024 by Joey, Hotel Management
Sincere apologies, Tim! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Noah, Hotel Management
Hi, Cristian! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
19 Jun 2024 by Joey, Hotel Management
Thank you so much for the positive rating, Glaucer! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Hi, Richard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
