Ratings based on 616 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
This is a place we often stay in but it has gone downhill. It advertised a breakfast but the clerk told me they don’t have breakfast at this time. The room was dirty. The toilet didn’t work. We probably won’t be staying there anymore.
Comment from Hotel Management
31 Oct 2024 by ram, Hotel Management
Dear Ann,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience during your recent stay. Your comfort and satisfaction are extremely important, and we regret that we fell short in providing you with the quality stay you expected and deserved.Please know that we take your concerns seriously, and we are actively addressing the issues you highlighted, including room cleanliness, maintenance, and the availability of breakfast services. Rest assured, we’re working hard to make the necessary improvements to enhance our guest experience.We would love the chance to welcome you back in the future to show you the positive changes we’ve made. Please feel free to reach out directly if you decide to stay with us again, as we’d like to ensure a much better experience.Warm regards,Management Team
by A verified traveler
Posted 4 Oct 2024
I chose this property because of previous sure stay in Ontario ca. They advertised the following: pool, hot tub, free breakfast lobby
I specifically chose it because of these amenities acording to the pictures and ad on expedia only to find that the pool was in desperate repair and so was the hot tub. There was no breakfast and a small loby no bathroom or computers.. the room was small and smalled musty. I drove 12 hrs from Salinas ca. Expecting to relax instead i ran out canceling my stay expecting not to be charged.
As of today it appears that I havent been charged yet. Stayed at Comfort Choice hotel instead. Why did expedia falsely chaim that it had these amenities.TOTALLY DISAPOINTED.
by A verified traveler
Posted 3 Oct 2024
They didn’t have a staffed check-in. Had to call a phone number that went to voicemail the first time, answered but don’t speak then hung up, then on the third call it went to voicemail. Since no staff responded we went to a different hotel.
Comment from Hotel Management
27 Oct 2024 by ram, Hotel Management
Dear Jennifer,Thank you for your feedback, and we apologize for the frustrating experience you encountered during check-in. It is unacceptable that you were unable to reach staff through the provided number and that no one was available to assist you in person. We understand how this situation disrupted your stay, and we are truly sorry.We are currently reviewing our check-in procedures and will address the communication issues to ensure prompt, consistent support for all our guests. Our goal is to make every arrival seamless and welcoming, and your feedback is invaluable in helping us improve.If there's anything further we can do to make this right, please don’t hesitate to contact us directly at [Contact Information]. We hope you might give us another opportunity to provide the attentive service you deserve.Sincerely,Hotel Managment.
by A verified traveler from Seattle
Posted 2 Sep 2024
Friendly staff
by A verified traveler
Posted 16 Aug 2024
by A verified traveler
Posted 9 Aug 2024
Convenient
by A verified traveler
Posted 8 Aug 2024 on Hotels
It is an older motel kept up. Could use a little attention to details like sweeping leaves around lol to make it looker cleaner. No washcloths in room. Breakfast stove not working so instead of running out to get bread or muffins they served yogurt , appple and apple juice. There was also oatmeal. No offer to give credit Our family of four will need to go somewhere else to eat as not everyone likes oatmeal and yogurt. Could have offered a bagel and toast or something simple as it was suppose to be eggs and bacon. Pool is nice and warm - old - hot tub not working or maybe shut down for summer as it is hot outside. Not a bad motel just need to pay attention to little details
by A verified traveler
Posted 4 Aug 2024
by A verified traveler
Posted 29 Jul 2024 on Travelocity
Almost all the rooms were empty and we were given an occupied room that has a dirty carpet and weak ac
by A verified traveler
Posted 28 Jul 2024
Clean and nice. Quiet. Great staff. All around great especially for the price.
