Ratings based on 988 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 14 Dec 2024
Convenience safe location. Comfortable room
by A verified traveler
Posted 13 Dec 2024
The staff was nice, but the carpets were buckled in the hallway, which caused us to trip on our way to the room and our room was dirty. There was hair in the sink, mold in the tub, and the surfaces were dirty on the desk and sink cr
by A verified traveler
Posted 2 Dec 2024
Good
by A verified traveler
Posted 1 Dec 2024
It’s old property and the bathroom was dirty
by A verified traveler
Posted 14 Nov 2024
Very poor condition
by A verified traveler
Posted 10 Nov 2024
Bed frame and mattress are terrible. Lopsided and not comfortable at all.
There is what appears to be mold in the ceiling and walls. Carpet smells like its never been properly cleaned.
by A verified traveler
Posted 5 Nov 2024
Carpet is old can be upgraded; They need more staffing; I couldn’t get extra towels after I checked in because they didn’t have any; fitness center dirty! Mirrors, equipment and tv not working;
Comment from Hotel Management
7 Nov 2024 by All Smiles 2024, Hotel Management
Thank you for your feedback, your concerns are being addressed.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
7 Nov 2024 by All Smiles 2024, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 19 Oct 2024
😖
Comment from Hotel Management
21 Oct 2024 by All Smiles 2024, Hotel Management
Sorry to hear your stay with us was not a pleasant one. Thank you for your feedback.
by A verified traveler
Posted 17 Oct 2024
Could hear people talking and laughing in neighboring rooms. Carpets look old. Hotel needs some remodeling. Staff were friendly.
Comment from Hotel Management
17 Oct 2024 by All Smiles 2024, Hotel Management
Thank you for your feedback.
