Ratings based on 350 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Was not notified of being under construction! Nice to make it better but should be made aware of prior. Lights shined bright into hotel window from construction lights. Breakfast was very poor tasting. Guy that was working was a bit rude and acted like we were an inconvenience for just for asking if had water.
by A verified traveler
Posted 18 Nov 2024
Work was being done on the property at the time but other than that it was a great stay
by A verified traveler
Posted 15 Nov 2024
The property is still under renovation. The room door would not lock properly. And still disappointed there is not a whirlpool/hot tub.
Check in was not the best, but am told that Expedia was the issue on this. Disappointed in that....
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 8 Nov 2024
It was nice for the price!
by A verified traveler
Posted 25 Oct 2024
I didn't understand that the property was no longer owned by the previous company but I was very happy with my stay! The construction was no problem for me.
Comment from Hotel Management
31 Oct 2024 by Toni Salgado, AGM, Hotel Management
Dear James, Thank you for taking time to leave us a review of your recent stay. We value all feedback as we use it to continually improve our guest experience. We are glad to hear you enjoyed your stay with us. I would also like to take the opportunity and clarify that we are still under the same ownership. We just decided it was time to upgrade and start a new future as a HIEX. We look forward to hosting you in the future.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Toni Salgado, AGM, Hotel Management
Dear Elizabeth, Thank you for taking time to leave us a review of your recent stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. We would love to hear from you on what we can do to make your next stay more enjoyable. We want all of our guest to have a pleasant stay. We look forward to hosting you in the future.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Toni Salgado, AGM, Hotel Management
Dear Bethany, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guests experience. We're glad to hear that you enjoyed your stay with us. We look forward to seeing you in the future.
by A verified traveler
Posted 6 Oct 2024
I don’t know why Expedia offer hotel rooms for property that are under construction.,, My room was Scuzzy looking cheap…., No TUB in the bathroom!!! The properly was nosey .., I had to keep my curtains closed due to a construction using a machine outside my window… felI paid a $160. 00 for the room and I felt I didn’t have an option to leave. I believe Expedia should give a heads up on re Renovating properties at least you can take it in consideration at the time of booking.
Comment from Hotel Management
24 Oct 2024 by Toni Salgado, AGM, Hotel Management
Dear Tammie, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. It is listed on all booking sites that we are under renovations. We do apologize you didn't know before arrival. I can assure you what you experienced is not the norm for our property. I have addressed your concerns with the appropriate departments. We hope for an opportunity to host you once renovations are complete so that we can improve upon your stay.
by A verified traveler
Posted 4 Oct 2024
the hotel is under renovation - -not a disruption, but kind of cluttered, slightly loud, etc. they removed the hot tub/whirlpool which was a big disappointment. room temp control was not responsive/able to get to a right temp. work-out room is small and skimpy. breakfast was good, and staff was pleasant.
Comment from Hotel Management
24 Oct 2024 by Toni Salgado, AGM, Hotel Management
Dear Robert, Thank you for taking time to leave us a review of your stay. We value all feedback as we use it to continually improve our guest experience. On behalf of the entire team, let me apologize for not meeting your expectations. We removed the hot tub about 6 years ago. We apologize that you did not know before arrival. If you were having issues with the thermostat, a member of staff would have been happy to assist had you let one of us know during your stay. The fitness center will be moved and upgraded during renovations. We are glad to hear you enjoyed breakfast and found the staff pleasant though. We hope for an opportunity to host you again so that we can improve upon your stay.
