Ratings based on 394 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don’t stay in this hotel
Posted 8 Nov 2023 on HotelsAircon is not working, unsanitary and service is poor
Comment from Hotel Management
8 Nov 2023 by Manager, Hotel Management
Sorry you had some issue with aircondication.We hope we get chance to fix problem during your stay we miss that,We will fix and hopefully you dont have problem in future,
by A verified traveler
Posted 3 Sep 2023
The property was not as described. Ceiling paint was falling off. Moths in the room, non smoking facility had been smoked in recently. Walls were stained with a brown film similar to tar on walls. The bathroom was not clean & there was hair in the tub. The room smelled of mildew and smoke. The key cards didn’t work twice. Once in the room looked made up. But it was not. Had it not been the only place avail we would have returned the keys and kept moving. The staff was friendly. When I left I waited in the lobby where I noticed the fixtures were outdated and cords running everywhere. There was paint peeling off ceiling in there too. No one was in the office to return the key so I had to leave them on the computer keyboard in hopes someone would find them. Hopefully they did. Would not stay again. Would it recommend them. Not worth the $180 for the night.
Comment from Hotel Management
8 Sep 2023 by Guest Relations, Hotel Management
Dear Lance, Thank you for taking the time to share your thoughts with us. We are glad you found our team to be friendly. However, we are disappointed that we were unable to exceed your expectations. What you experienced is not typical of the high standards that we strive to uphold. Our team is always trying to improve, and we will be sure to share your review so they can use it for internal review. Please consider booking another stay with us, so we can show you a better experience.
by A verified traveler
Posted 21 Jun 2022 on Hotels
mold in balthroom, room stunk, pool was empty
Comment from Hotel Management
22 Jun 2022 by Hotel staff, Hotel Management
We just find out you had some cleanning problem.Your remark is very valuable for our bussness we will talk to housekeeping department and work hard on this issues.Hope you come back
by A verified traveler
Posted 23 May 2022
I stayed at this property over 8 years ago, back when it was the Days Inn; at the time I enjoyed my first stay, even though I only used the room to sleep in and didn't really spend much time in it; when I planned to come back to Blue Ridge in May of 2022 I decided to stay in this same hotel to relive the memories; but I was wrong. The room wasn't very clean, had black mold on one of the light switches, blood on the shower curtain, my fridge didn't work, my room didn't have a smoke detector in it. I don't even think the hotel had wifi, so I really had nothing to do while in the room. I was supposed to stay in the hotel for two nights but ended up only staying one night as I didn't like the conditions of the room.
Comment from Hotel Management
14 Jun 2022 by Guest Relations, Hotel Management
Dear Steven,
As a repeat guest, your feedback means all the more to us, and we truly regret that you did not enjoy your recent experience. It is always our goal to provide clean, comfortable, and well-maintained lodging; however, it is clear that we need to do better. Our team will reflect upon your feedback and seize all opportunities for improvement, and we hope you'll allow us to make this up to you someday.
by A verified traveler
Run down
Posted 23 May 2022 on HotelsThe lobby is all blocked off, only a window for service. Behind the window are wires and cords hanging for cameras and I'm not sure what else. Tried 3 different rooms before we got a key that worked. When the door closed you could see significant daylight, hole in the shower wall, toilet....definately needed attention it was leaning and the top on the back of it didn't fit. The beds were clean, that is the only reason we didn't leave. Oh and there was coffee in the room but.....no coffee maker! I wouldn't go back, it was too run down. The desk clerk was nice.
Comment from Hotel Management
14 Jun 2022 by Guest Relations, Hotel Management
Dear Alesia,
Thank you for sharing your feedback with us. While we are pleased our beds and front desk staff met your expectations, we are sorry to hear that some aspects of your stay missed the mark. We apologize for the condition of our lobby, as well as your room's bathroom. Rest assured, we will bring these issues to the attention of our maintenance team. Again, thank you for your comments, and we hope you'll give us another chance to provide you with the stay you deserve.
by A verified traveler
Posted 23 May 2022 on Hotels
Clean but really dated .pool was empty . No hair dryer in room. No coffee machine in room. If you are only looking for somewhere to sleep it’s ok
Comment from Hotel Management
22 Jun 2022 by Hotel staff, Hotel Management
Thank you for staying our hotel .Your feed back is very impotant for us.We will fix your issues as soon as possible.
by A verified traveler
Posted 20 Apr 2022 on Hotels
by A verified traveler
Posted 15 Apr 2022 on Hotels
Comment from Hotel Management
16 Apr 2022 by hotel staff, Hotel Management
Thank you.
by A verified traveler
Big Dog friendly hotel
Posted 5 Apr 2022 on HotelsWas happy to find a place that allowed our big dog a place to stay. Refrigerator and comforter were disgusting but the rest of the place, most importantly the bathroom, was clean and comfortable.
Comment from Hotel Management
6 Apr 2022 by Hotel staff, Hotel Management
Thank you for your feedback.We will find out about missing some housekeeping.
by A verified traveler
Posted 29 Mar 2022
Could not lock the door. The door jam was complete off the wall. Microwave in the floor. Ice bucket under the leaking sink that filled up within five minutes of being and not using the sink. Asked the property manager for another room. And he said no this is the room for expedia guest. All other room are for guest who pay for price.
Comment from Hotel Management
30 Mar 2022 by Hotel staff, Hotel Management
Sorry you had some iisues.we will find out about front desk converstation we are sure any one dont say that we will contact regard
