Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Warm regards, Nathalee, Hotel Management
Thank you so much for the positive review, Jeffrey! We're thrilled to hear that you enjoyed your stay with us at Blue Lake Casino & Hotel. Our team works hard to provide the best possible experience for all of our guests, and we're glad that we hit the mark with you. We hope to welcome you back again soon for another fantastic stay.
by A verified traveler
Posted 3 Nov 2024
Staff was very helpful and friendly.
Comment from Hotel Management
4 Nov 2024 by Warm regards, Nathalee, Hotel Management
Hello Yvonne! Thank you for sharing your positive feedback about our staff at Blue Lake Hotel & Casino! We are thrilled to hear that you found them helpful and friendly during your stay. Our team takes pride in providing top-notch service to all our guests, and it is always rewarding to hear when they have made a positive impact. We look forward to welcoming you back for another memorable stay at our hotel. If there is anything else we can do to enhance your experience, please do not hesitate to reach out.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Warm regards, Nathalee, Hotel Management
Hello Patti! Thank you for your feedback! Your insights are invaluable to us. Looking forward to welcoming you back soon!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Sydnie, Hotel Management
Dear Scott,Thank you for your feedback! We appreciate your rating and would love to learn more about how we can make your next visit even better. Your insights are invaluable to us.Looking forward to welcoming you back soon!Best wishes,Sydnie
by A verified traveler
Posted 20 Oct 2024
Very convienent for the HOF event. Staff very courteous. The room was very nice.
Comment from Hotel Management
20 Oct 2024 by Sydnie, Hotel Management
Dear Linda,Thank you for your review! We’re delighted to hear that you found our location convenient for the Cal Poly Humboldt Hall of Fame event and that our staff made a positive impression with their courteous service. It’s wonderful to know you enjoyed your room as well.We hope to welcome you back for future events or a relaxing getaway. Your feedback is truly appreciated!Best regards,Sydnie
by A verified traveler
Posted 19 Oct 2024
Very impressed with the finishes and cleanliness.
Comment from Hotel Management
19 Oct 2024 by Sydnie, Hotel Management
Dear Sarah,Thank you so much for taking the time to share your feedback! We are thrilled to hear that you were impressed with our remodeled property. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. We hope to welcome you back to Blue Lake Hotel & Casino again soon for another fantastic experience.Warm regards,Sydnie
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Sydnie, Hotel Management
Dear Karen,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your stay at Blue Lake Casino & Hotel. Our team works hard to create a welcoming atmosphere and provide excellent service, so it’s wonderful to know that we met your expectations.If you have any specific highlights from your visit that you’d like to share, we’d love to hear about them! We look forward to welcoming you back for another memorable experience.Warm regards,Sydnie
by A verified traveler
Posted 1 Oct 2024
Excellent except for slippery unsafe shower remodel
Comment from Hotel Management
2 Oct 2024 by Kelly, The Blue Lake Casino Hotel Team, Hotel Management
Thank you for sharing your feedback about your recent stay at Blue Lake Casino Hotel, Bruce. We are pleased to hear that you had an overall excellent experience. We apologize for the inconvenience caused by the shower. Please rest assured that we will address this issue promptly to ensure the safety and comfort of all our guests.We appreciate your valuable input and hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 27 Sep 2024
Casino is kinda dinky, but it has the usual games. Room was nice but many of the outlets and phone charging ports were not working. There were enough though that all our devices could still be charged.
Comment from Hotel Management
28 Sep 2024 by Kelly, The Blue Lake Casino Hotel Team, Hotel Management
Thank you for taking the time to share your feedback with us, James. We're glad to hear that you enjoyed your stay with us overall, despite some minor inconveniences. We apologize for the issues with the outlets and phone charging ports in your room. Our maintenance team will look into this right away to ensure that all rooms are in top condition for our guests. We appreciate your honesty and hope to have the opportunity to welcome you back to Blue Lake Casino Hotel in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
by A verified traveler
Posted 25 Sep 2024
Rooms looked amazing. Staff was always very friendly. Overall a great experience!
Comment from Hotel Management
26 Sep 2024 by Warm regards, Nathalee, Hotel Management
Hello Tyler! Thank you for taking the time to share your positive experience at Blue Lake Hotel & Casino! We are thrilled to hear that you found our rooms amazing and that our staff was friendly throughout your stay. It's always our goal to provide excellent service and a comfortable stay for all of our guests. We hope to welcome you back again soon for another great experience.
