Ratings based on 525 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Staff friendly and helpful. Foods excellent. Choice of foods excellent. We had a lovely time. Will come back again
by A verified traveler from Robina
Posted 1 Nov 2024
This was a superb stay although too short but cannot praise the staff for being so kind and caring to my mother. The food was fabulous and our room was spotless. Will stay here again.
by A verified traveler
Posted 12 Oct 2024
The property was a good 3 star hotel. Not fancy at all. We only stayed for one night. There was a lively bar across the street (The Spot). There was also live cultural entertainment at the hotel, which was awesome. The rooms are low average, but the location is conveniently located close to the airport (expect the occasional plane noise from close above). The breakfast is average, with the saving grace being the fresh omeletts.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 16 Sep 2024
on the waterfront, good excursions through the rep Angelika
by A verified traveler
Posted 30 Aug 2024
This property has so much potential given it's location, though failed to deliver - With consideration to only being 3*, with their rates maybe expectation is greater what's on offer. In brief we only stayed one week of a two week booking, the staff on check out didn't even consider asking if everything was ok with our stay, making us feel that this is the norm.
The only thing that stands out is credit to the attentive catering staff and poolside entertainment that was enjoyable and not over the top.
Bad points starting from check in, we were just directed to our room, a little tour of the facility given all inclusive would of been more welcoming. Our room(10) was basic and tired to say the least, the smell of drain/damp was awful, something we thought we could bear and didn't want to make a fuss.
What followed was average food, accompanied by vermin i.e. Pigeon's on the tables and rats throughout in broad daylight. I would question the cleanliness of the pool water for algae to be growing, the plant room looked un operational. All inclusive isn't inclusive to all the drinks on offer, only local spirit and i wouldn't consider the other brands premium
A complaint at the time wasn't necessary, we knew nothing could change during our stay and a refund wasn't an option, therefore we chose to move so we had a memorable holiday, though costing us twice for our second week
by A verified traveler
Posted 28 Jul 2024
Our stay was wonderful and peaceful. We had a great time,staff was very kind and helpful. There was various selection of food to choose.The room condition was clean and fresh. Overall, it was amazing and recommend everyone to visit.
by A verified traveler
Posted 23 Jul 2024
Great for large families. The staff were excellent and very helpful. We had such a relaxing wonderful time. Strongly recommended for nature lovers. Birds, dogs and sea creatures are all around. Open and bright. If you like snorkeling it is a must. It has the best spots on the island for diving and snorkeling. Nature reserve all around.
by A verified traveler
Posted 25 May 2024
Cleanliness and staff are excellent!!!
Comment from Hotel Management
17 Jun 2024 by Le Peninsula Bay Beach Resort & Spa, Hotel Management
Dear guest, We are so glad that you had a nice stay at Le Peninsula Bay Beach Resort & Spa and that you could fully enjoy our facilities. This is the product that we offer to all our clients together with a service of excellence. We take pleasure to pamper all our guests. We make it a daily priority to put them first on our list and we work towards making them feel at home and happy. All our associates in the different services are all united to offer the best product and they enjoy seeing our guest having a nice time. Thank you for coming to Le Peninsula Bay Beach Resort & Spa and we hope to see you again. Kindest regards. Le Peninsula Bay Beach Resort & Spa
by A verified traveler
Posted 4 May 2024 on Orbitz
Prior to my arrival I reached out to the property concerning transportation to the resort as well as options to celebrate a birthday. No response. Upon arrival I was greeted appropriately with a meal due to the late arrival. During the stay I sustained a hairline fracture to my right foot. I did not inconvenience any of the staff or patrons however during a nightly event I was inappropriately addressed and directed to move from my location while watching the event for over an hour as I was told the spot was reserved. I requested to speak with manager but nothing. While small these types of things matter to sustain one’s reputation. I left feeling discriminated against. I plan to return to the country however not this location. Shame as its gem spot
Comment from Hotel Management
17 Jun 2024 by Le Peninsula Bay Beach Resort & Spa, Hotel Management
Dear guest, We are so glad that you had a nice stay at Le Peninsula Bay Beach Resort & Spa and that you could fully enjoy our facilities. This is the product that we offer to all our clients together with a service of excellence. We take pleasure to pamper all our guests. We make it a daily priority to put them first on our list and we work towards making them feel at home and happy. All our associates in the different services are all united to offer the best product and they enjoy seeing our guest having a nice time. Thank you for coming to Le Peninsula Bay Beach Resort & Spa and we hope to see you again. Kindest regards. Le Peninsula Bay Beach Resort & Spa
