Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
It was very clean and the rooms were spacious and comfortable.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Susan,It was such a pleasure to welcome you to Holiday Inn Express Blowing Rock South! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your perfect rating, and we hope you return soon.Hotel Management
by A verified traveler
Posted 27 Oct 2024
Found everything to be clean and well maintained. Ac unit was a little odd. The wall thermostat did not do anything to the ac unit. Used the controls at unit and worked better but not as expected.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Keith,Thank you for sharing your feedback. We're happy to hear that you enjoyed your stay, with our clean rooms being a highlight. We value your comments regarding the air conditioner and have asked our maintenance team to address this issue. Your comfort is our priority, and we hope to welcome you back for a more seamless stay in the future.Hotel Management
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 2 Oct 2024
Considering the hurricane it was great.
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear Matt,We are thrilled that you had a great experience despite the storm, and we appreciate you taking a moment to share your thoughts with us. Thank you for visiting Holiday Inn Express Blowing Rock South, and we hope to see you again soon!Hotel Management
by A verified traveler
Posted 28 Sep 2024
Not good. The shower was not cleaned. Hair in it and a used disgusting dirty washrag hanging on the shower curtain rod. There was poop on the outside edge of the toilet. Pictures of both were sent to hotel staff. Pretty grossed out.
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Dear Eric, Thank you for taking the time to give us feedback on your stay with us. We apologize for the issues you experienced. Please know that we take cleanliness issues very seriously and will investigate your comments so our housekeeping team can continuously improve. We hope to welcome you back in the future for a stay that more closely reflects our commitment to service and cleanliness. Hotel Management
by A verified traveler
Posted 28 Sep 2024
The beds were so comfortable. The bathroom was very roomy and the shower was good. Room was excellent. The breakfast food was not that good. Eggs were dry and tough, sausage was not that good. Pancakes were thin and lacked any flavor. The parking lot was horrible. A very steep driveway with lots of pot holes and bumps in it.
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Dear Randall, Thank you for sharing your experience with us! We’re glad to know that you enjoyed the comfort of your room. However, we’re sorry that our breakfast and parking didn't meet your expectations. Your honest feedback is extremely helpful as we work to improve our offerings and ensure a better experience for our guests. We hope you’ll consider staying with us again so we can provide a stay that exceeds all your expectations.Hotel Management
by A verified traveler
Posted 27 Sep 2024
The room was dirty. There was hair in the bed when we turned the covers down. The entry way and bathroom had hair all over the floor. I asked the cleaning lady to change the bed linens and vacuum the floors. When we returned to the room the sheets had been changed; however, there was still hair on the sheets. She did come back and half way vacuum the floor past the first bed; however, she didn't vacuum the entry way, bathroom or the carpet by the second bed. I suggest your cleaning people need training on how to properly clean the room. Rest assure I will never go back to that hotel again.
Comment from Hotel Management
29 Sep 2024 by General Manager, Hotel Management
Dear Timothy,We appreciate you expressing your concerns to us. The cleanliness of our accommodations is extremely important to us, and we sincerely apologize for letting you down in that area. We'll make sure to review our cleanliness standards with our housekeeping team to ensure they thoroughly clean rooms before occupancy. It saddens us that this has discouraged you from returning. Thank you for your feedback, and we wish you safe and pleasant travels.Hotel Management
by A verified traveler
Posted 26 Sep 2024
No comment.
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear Shirley,Thank you for your review. It was a pleasure having you as our guest recently, and based on your rating, it seems you enjoyed your overall experience! Take care, and we hope you return soon.Hotel Management
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
6 Oct 2024 by Lynette, Hotel Management
Thank you for taking the time to complete this survey we appreciate your feedback we use this information to help us to give a better service to our customers.
