Ratings based on 4,246 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 5 Jan 2025
Staff were really helpful even on Xmas day when short staffed. Great location and was perfect for our group stay.
by A verified traveler
Posted 5 Jan 2025
Didn't like the door to the housekeeping room on the floor was always open, and that the room itself was extremely shabby, with partially painted walls and significantly damaged floors
Comment from Hotel Management
5 Jan 2025 by Qalid, Hotel Management
Dear Alan,Thank you so much for your wonderful 5/5 review! We're thrilled to hear that you had a great experience overall. We truly appreciate your feedback, especially regarding the housekeeping room door and the room's condition. We'll make sure to address these areas to continue enhancing our guests' experience. We're grateful for your valuable insights and hope to welcome you back soon for another enjoyable stay!All the best,Qalid AliAssistant Front Office Manager
by A verified traveler
Posted 5 Jan 2025
Lovely friendly staff, clean rooms. Very accommodating
Comment from Hotel Management
5 Jan 2025 by Qalid, Hotel Management
Dear Niki,Thank you for taking the time to let us know about your great experience at the President Hotel.We are pleased to read you had a great experience during your visit and that you enjoyed all aspects of your time at the President Hotel.We hope to welcome you back again in the future for another 5-star stay.All the best,Qalid AliAssistant Front Office Manager
by A verified traveler
Posted 5 Jan 2025
Me and my husband stayed at The President Hotel for 2 nights. Everything about this hotel was excellent. The rooms and hotel were spotless, the beds and pillows were amazingly comfortable. The location was good for public transport or walking to most attractions, which was what we did. Staff were always pleasant and very helpful. Easy and reasonable priced parking under the hotel. Buffet breakfast had a huge variety and well prepared. We wil definitely be staying again.
Comment from Hotel Management
5 Jan 2025 by Qalid, Hotel Management
Dear Manady,Thank you for taking the time to let us know about your great experience at the President Hotel.We are pleased to read you had a great experience during your visit and that you enjoyed all aspects of your time at the President Hotel.We hope to welcome you back again in the future for another 5-star stay.All the best,Qalid AliAssistant Front Office Manager
by A verified traveler from Romford
Posted 4 Jan 2025
Nice hotel and restaurant.
However our room was overly hot, and the guests next door were loud for large parts of the evening.bed size was a double but seemed a very small double.
Ok for a quick one night stay but wouldn’t recommend for longer based on our stay
Comment from Hotel Management
4 Jan 2025 by Qalid, Hotel Management
Dear Shazia Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our hotel and restaurant. We sincerely apologize for the discomfort you experienced with the room temperature and the noise from neighboring guests. Please know that we take such concerns seriously and will look into improving our noise insulation and temperature control to ensure a more comfortable stay for future guests.Regarding the bed size, we understand how important a good night's sleep is, and we appreciate your comments. We will review the size options to ensure they meet the expectations of our guests.We hope to welcome you back in the future, and thank you again for your valuable feedback.All the best,Qalid AliAssistant Front Office Manager
by A verified traveler
Posted 4 Jan 2025
The hotel room was clean and comfortable with good facilities. Very convenient for Russel Square tube. Breakfast was good but v busy. Good restaurants / pubs nearby.
My only small observation is that the lounge needs some maintenance, I.E carpets, bar lighting, etc and a lot more attention to detail re the cleaning. I.E mirrors, arms of chairs etc. Small details would make this a better and even more appealing hotel.
Comment from Hotel Management
4 Jan 2025 by Qalid, Hotel Management
Dear David,Thank you for your review and feedback! We’re delighted to hear that you enjoyed the cleanliness and comfort of the room, as well as the convenience of our location near Russell Square Tube. We're also glad that you had a positive experience with our breakfast and local dining options.We truly appreciate your suggestions regarding the lounge area and the attention to detail in cleaning. Rest assured, we take your comments seriously and will address the maintenance and cleaning improvements you've highlighted to enhance our guests' experience further.We hope to welcome you back soon and provide an even better stay.All the best,Qalid AliAssistant Front Office Manager
by A verified traveler
Posted 3 Jan 2025
Rooms window didn’t close. No a/c nor proper heating.
Comment from Hotel Management
4 Jan 2025 by Qalid, Hotel Management
Dear Alain,Thank you for taking the time to let us know about your experience at the President Hotel.We are disheartened and sorry that, on this occasion, we were unable to live up to your expectations. Your feedback is essential in our effort to improve our service and quality standards.We strive to make each stay as pleasant and comfortable as possible and I hope you will give us a chance, by staying with us again, to show you that your experience was an exception and not our usual standard.Thank you for choosing to stay at the President Hotel and we look forward to welcoming you again for a much better experience.All the best,Qalid AliAssistant Front Office ManagerAll the best,Qalid AliAssistant Front Office Manager
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by Michael, Hotel Management
Dear Rosalie.Thank you for taking the time to let us know about your great experience at the President Hotel.We are pleased to read you had a great experience during your visit and that you enjoyed all aspects of your time at the President Hotel.We hope to welcome you back again in the future for another 5-star stay.Kind regards,Michael
by A verified traveler
Posted 31 Dec 2024
We stayed at the President Hotel for our 1st wedding anniversary, the rooms were basic but very clean and although our room was close to the main road we heard nothing. W felt a little let down by the restaurant as we were encouraged to go as it was quiet, we were directed to a table by the server however it was reserved. Upon checking with the bar staff we were told we couldn’t sit there as it was reserved for a jazz night but could have a sofa with a coffee table which we declined. The server and the bar person were having their own frustrated conversation so we left and went elsewhere.
The breakfast the following morning was a complete contrast, great teamwork, polite and courteous staff, the food was the best hotel breakfast food we had eaten in a long time, it felt as though thought had been given to the options provided.
Parking was great and directly under the hotel and was fairly priced.
I would definitely stop here again
Comment from Hotel Management
31 Dec 2024 by Michael, Hotel Management
Dear Gareth,We appreciate you taking the time to provide feedback about your recent experience at the President Hotel.Thank you for rating us 4/5, we hope your next visit will be 5/5 as we always strive to improve our hospitality services for all guests to have a pleasant stay.Thank you for choosing to stay at the President Hotel and we look forward to welcoming you again for a much better experience.Kind regards,Michael
