Ratings based on 963 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The staff really make this hotel. Every single one was friendly and helpful - even those who were obviously new and still being trained up. Not much more expensive than some of the chain hotels we’ve used before - but felt special and personal. We’ll be back.
Comment from Hotel Management
24 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Adrian,Thank you so much for your kind feedback. I was delighted that you enjoyed your stay with us and I do hope we get the chance to welcome you back again soon.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 23 Nov 2024
Cosy and good service
Comment from Hotel Management
23 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Christine,Many thanks for your kind feedback. I was delighted that you enjoyed your stay with us and I do hope we get the chance to welcome you back again in the future.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler from Toronto
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Dirk Crokaert, Hotel Management
Dear John,Many thanks for your kind feedback. It is greatly appreciated and I do hope that we get the chance to welcome you back again in the future.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Sean,Many thanks for taking the time to share your positive rating. I was delighted that you enjoyed your stay with us and I hope that we get the chance to welcome you back again soon.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Fantastic staff
Comment from Hotel Management
22 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Catherine,Many thanks for your kind feedback. It is truly appreciated by all of the team and we all hope that we get the chance to welcome you back again soon.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler from Edmonton
Posted 20 Nov 2024
The service was first rate. Shout out to Frankie and James. Deal with a problem with great aplomb.
Comment from Hotel Management
21 Nov 2024 by Dirk Crokaert, Hotel Management
Dear valued guest,Thank you for your feedback and I was delighted that Frankie, James and the team ensured you enjoyed your stay with us. I do hope we get the chance to welcome you back again soon.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Staff were excellent.
Comment from Hotel Management
19 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Mark,Many thanks for your kind feedback. I was so happy that the team ensured you had a great stay with us and I do hope that we get the chance to welcome you back in the future.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Donna,Many thanks for your positive rating. I was delighted that you enjoyed your stay with us and I do hope that we get the chance to welcome you back again in the future.My best regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 17 Nov 2024
The hotel is the quintessential classic British hotel. Charming decor, attentive and friendly staff, and immaculately clean and well kept. The location can’t be beat - it’s directly across from the British Museum, a short walk to Coventry Garden and a quick walk through Russell Square to the Underground. Definitely a wonderful place to stay!
Comment from Hotel Management
18 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Sarah,Many thanks for your kind words following your recent stay with us. They are greatly appreciated by all of the team here at the hotel and I do hope we get the chance to welcome you back again soon.My kindest regards,Dirk CrokaertGeneral Manager
by A verified traveler
Posted 16 Nov 2024
How a good quality hotel should be.
Good location, nice rooms, comfy bed, quality linens and towels and friendly staff. Great!
Comment from Hotel Management
18 Nov 2024 by Dirk Crokaert, Hotel Management
Dear Allan,Thank you for taking the time to share your feedback. I was delighted that you enjoyed al the aspects of your stay with us and I do hope we get the chance to welcome you back again soon.My kindest regards,Dirk CrokaertGeneral Manager
