Ratings based on 759 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nasty Experience
Posted 24 Aug 2021 on HotelsThe Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a nasty experience. Never again!
Comment from Hotel Management
8 Sep 2021 by Grange Lancaster Hotel, Hotel Management
Thank you for taking the time to share your experience of Grange Lancaster, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)
For any further assistance, please contact Grange Reservations.
by A verified traveler
1 Star
Posted 22 Oct 2020 on HotelsDisappointed and not very happy. The latest experience ruined the good impression I had with the hotel.
Not a very happy.costumer as the hotel charge me twice for the room. I’ve stayed for one night 16 October to 17 October which is all pre-paid and I supposedly will be staying for another night, 17 to 18 October but cancelled it with no fees as I took the free cancellation. So everything went well, until 5 days later, the hotel have taken the money from my account. I have emailed the grange reservation office and awaiting response and contacted Hotel.com for hotel’s inefficiency!!!
Await for further actions.
Comment from Hotel Management
23 Oct 2020 by Grange Hotels , Hotel Management
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)
by A verified traveler
Posted 9 Aug 2020 on Hotels
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
by A verified traveler
unpleasant stay
Posted 30 Jul 2020 on HotelsRoom wasn’t clean, sheets, bathroom was terrible.
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thank you for taking the time to share your experience of Grange Lancaster Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.
by A verified traveler
Brilliant Staff
Posted 20 Jul 2020 on HotelsAbsolutely brilliant. A special mention to Raul on reception who’s enthusiasm made my stay pleasurable.
Comment from Hotel Management
20 Jul 2020 by Grange Hotels , Hotel Management
Thank you for writing a lovely review. Our Staff look forward to your next stay and welcoming you back.
by A verified traveler
A little worn but situated perfectly!
Posted 16 Mar 2020 on HotelsSituated within walking distance of everything you could possibly need from a stay in London. The hotel offered everything you would expect, but I felt the room was a little worn. However, this wouldn't stop me staying again as it was just so close to everything. Service was great. Staff friendly.
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
by A verified traveler
Our stay
Posted 14 Mar 2020 on HotelsSo easy yo get yo everything. Confortsble room, good breskfast.
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
by A verified traveler
Posted 11 Mar 2020
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
by A verified traveler
Posted 10 Mar 2020 on Hotels
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
by A verified traveler
Posted 3 Mar 2020 on Hotels
Comment from Hotel Management
11 Aug 2020 by Grange Lancaster Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
