Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
For the price there were no facilities and it was a building site as being refurbished
Comment from Hotel Management
15 Nov 2024 by vaishnavi, Hotel Management
Dear Lesley,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the ongoing refurbishment work during your visit.We understand that the temporary lack of facilities and the construction activity may have impacted your experience, and we regret that this detracted from the value you expected. Please know that these renovations are part of our commitment to improving our property and creating a better experience for our guests in the future. We genuinely appreciate your patience and understanding during this period of transition.We hope to have the opportunity to welcome you back once the renovations are complete and provide you with a much-improved stay.Warm Regards,Vaishnavi Kathi
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Geetha, Hotel Management
Dear Guest,Greetings from the Hotel!Very happy to know that you had a great stay with us. Your review is very encouraging and we look forward to an opportunity to host you again, in near future!Warm Regards
by A verified traveler
Posted 2 Nov 2024
They told me that Expedia had cancelled my booking the day before and that as the room was non refundable they had taken the full payment...... I managed talk them in to letting us have a room, but to say I'm not happy would be an understatement.
Comment from Hotel Management
6 Nov 2024 by vaishnavi, Hotel Management
Dear Steph,Thank you for bringing this issue to our attention. We’re very sorry to hear about the confusion with your reservation and understand how frustrating this must have been. Our goal is always to make the arrival process smooth and welcoming, and it’s clear we missed the mark here. It sounds like there was a misunderstanding regarding the booking status with Expedia, and we apologize for any stress or inconvenience this caused. We’re glad we were ultimately able to accommodate you, but we regret that this situation impacted your experience so negatively.Please know that we’re reviewing our processes to ensure clear communication and prevent similar issues in the future. If there’s anything further we can do to make this right, please don’t hesitate to reach out. We would love the chance to welcome you back and provide the seamless, enjoyable stay you deserve.Warm regards,Vaishnavi KathiGuest Relations Managerguestrelations@dtlondonwestend.com
by A verified traveler
Posted 30 Oct 2024
Unimpressed by this Hilton property. The view from our window was ridiculously bad. The works going on in reception was unadvertised. I wouldn’t stay here again.
Comment from Hotel Management
12 Nov 2024 by Geetha, Hotel Management
Dear Mr. Tao,Greetings from the Hotel!Thank you for the feedback about your recent stay with us. Very sorry to hear that your stay did not go as expected. The refurbishment that is going on has been advertised on the Hotel website. We are also in the process of getting this advertised on the partner websites. Sorry for the inconvenience, but I am sure you understand that that our intent is to provide enhanced product and experienced to the guest. Appreciate your understanding.Warm Regards
by A verified traveler
Posted 30 Oct 2024
Fab time and lovely breakfast. Cake in the room was gorgeous. Didn’t know how to use the lift but got help from reception. Nothing was too much trouble. Thank you ☺️
Comment from Hotel Management
3 Nov 2024 by lakshani, Hotel Management
Dear GuestThank you for your lovely feedback! I’m so glad to hear you enjoyed your stay, the breakfast, and the cake in your room. It’s great that our team was able to assist you with the lift. We appreciate your kind words and hope to welcome you back soon!RegardsGuest Relations Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by vaishnavi, Hotel Management
Dear Guest,Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you had a positive experience with us and appreciate your kind words. We always strive to provide the best service possible, and your insights help us improve even further. If there’s anything specific that could have made your experience a 5 out of 5, we’d love to hear your thoughts. We hope to welcome you back soon!Kind Regards,Vaishnavi KathiGuest Relations Managerguestrelations@dtlondonwestend.com
by A verified traveler
Posted 27 Oct 2024
Brilliant hotel an staff
Comment from Hotel Management
28 Oct 2024 by vaishnavi, Hotel Management
Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. We truly appreciate your support and look forward to welcoming you back soon. If there’s anything else we can do for you in the future, please don’t hesitate to reach out!Warm Regards,Vaishnavi KathiGuest Realtions Managerguestrelations@dtlondonwestend.com
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Geetha, Hotel Management
Dear Guest,Thank you for the 5/5 rating! We're thrilled to hear you had such a great experience with us. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 25 Oct 2024
Nice hotel, close to Covent Garden and theatre district. Only set back was the renovation being carried out on the bar, which wasn’t mentioned when booking.
Comment from Hotel Management
25 Oct 2024 by Geetha, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed our hotel’s location near Covent Garden and the theatre district. However, we apologize for the inconvenience caused by the bar renovations, and for not informing you in advance during the booking process. It has been updated on our Hotel website. We truly appreciate your understanding and are working hard to complete the updates on other booking websites as quickly as possible. We hope to welcome you back soon for an even better experience once the renovations are finished!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
18 Oct 2024 by lakshani De Zylva, Hotel Management
Dear Guest,Thank you for your positive rating! We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon! Warm Regards Lakshani De ZylvaGuest Relations Manager
