Ratings based on 942 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Igor, Hotel Management
Dear Lee,Thank you for your great feedback. We are looking forward to seeing you again!
by A verified traveler from Caguas
Posted 19 Dec 2024
Pretty, clean, great location but the rooms are too small.
Comment from Hotel Management
22 Dec 2024 by Reception team , Hotel Management
Dear Anabel,We do have a brilliant location, right in the heart of such a vibrant, lively city - Our staff loves it as much as our guests do! We look forward to seeing you soon.
by A verified traveler
Posted 16 Dec 2024
The hotel was clean and easily accessible (located in a convenient area for major sights in London). However, the beds were very narrow which meant you had to be careful when sleeping. In addition, there was no elevator, so we were placed in the basement. There was traffic, construction and general noise which was quite loud all through the night. You had to hand in your key each day. However, there was no requirement of proof when you picked up the key (even though there was constantly a different person working).
Comment from Hotel Management
19 Dec 2024 by Reception team , Hotel Management
Dear Margaretha,We appreciate your feedback and please be assured that your comments have been taken on board as we strive to create and maintain our high standards at our establishment. Please do contact us directly at the Hotel should you wish to discuss this further and we will be happy to assist you.
by A verified traveler
Posted 7 Dec 2024
Good price, excellent location. This is my third time staying.
Comment from Hotel Management
7 Dec 2024 by Reception team , Hotel Management
Dear Maria,We would be thrilled to have the opportunity to welcome you back on your next trip to London. Your satisfaction is our top priority, and we look forward to providing you with another memorable experience.Thank you once again for your glowing review!
by A verified traveler from Rochester
Posted 6 Dec 2024
It was great for us to stay at the Crestfield Hotel. Its only 3 minutes walk from St Pancreas Kings Cross station with so many restaurant and the vibrant night/day life. Room was nice and clean and hosuekeeping was great. We plan to go back with our kids in 2026 and take the quadraple room for a week again.
Comment from Hotel Management
7 Dec 2024 by Reception team , Hotel Management
Dear Sabit,It is gratifying to know that our team provided you with excellent service during your visit. We pride ourselves on creating a welcoming and comfortable environment for all our guests, and it’s rewarding to see that their efforts made a positive impact on your stay.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Igor, Hotel Management
Thank you so much for your wonderful 5-star review! We truly appreciate hearing from our guests, and we are thrilled to know that you had a fantastic stay with us.
by A verified traveler
Posted 30 Nov 2024
Nice
Comment from Hotel Management
3 Dec 2024 by Igor, Hotel Management
Dear Caterina,How wonderful it is to read such a nice review filled with warmth and praise! The entire team is equally delighted with your comments. We strive to create memorable experiences for all our guests, and knowing that we succeeded in making your stay enjoyable truly motivates us.
by A verified traveler
Posted 27 Nov 2024
I was really impressed with the property after a shaky start. Several times i tried to book directly with the hotel and the payment was declined so i had to go via Expedia to make the booking so they lost money with having to pay 3rd party fees.
However, it was chosen as we had a very early Eurostar train and it's a very easy 4 min (approx ) walk to the Eurostar checkin and similar to the mainline station of Kings Cross and St Pancras.
The room was clean and well designed to maximise space and let light in. It was cold during the night and my husband put his coat over me, but found a blanket in the morning!
Staff were reasonably polite but didn't push themselves to be particularly welcoming. We didn't have breakfast there so cannot comment.
Comment from Hotel Management
28 Nov 2024 by Reception team , Hotel Management
Dear Sarah,Thank you so much for taking the time to leave us this fantastic 4-star review! We are thrilled to hear that you had such a wonderful experience during your stay. Your kind words about our team, room, facilities, and location truly warm our hearts and motivate us to continue providing exceptional service. We are already looking forward to welcoming you back.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Reception team , Hotel Management
Dear Thomas,Thank you very much for taking the time to leave a review. We are truly delighted to hear how much you enjoyed your stay in one of our suites.
by A verified traveler
Posted 16 Nov 2024
Decent and conveniently located near st Pancras station. Bang for your buck accommodation
Comment from Hotel Management
21 Nov 2024 by Reception Team , Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay
