Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
See next time london
Comment from Hotel Management
18 Nov 2024 by Arosfa Team, Hotel Management
"Thank you, Besik! We’re thrilled to hear you had a great time. Looking forward to welcoming you back to London soon! Safe travels until next time! "
by A verified traveler
Posted 14 Nov 2024
Single room might be a little cosy, but it does the job. It was quiet (I was at the back of the hotel, which has a much quieter road running past), the breakfast was good, and the staff were great. It's close to most of the tube lines too.
Comment from Hotel Management
14 Nov 2024 by Arosfa Team, Hotel Management
**Review Reply**Thank you, David, for your wonderful 5-star review! We're so pleased to hear that you enjoyed your stay and appreciated the peaceful location, cozy room, and our helpful staff. It’s also great to know that our breakfast and convenient proximity to the tube lines added to your experience. We look forward to welcoming you back in the future! Safe travels!
by A verified traveler
Posted 11 Nov 2024
We had a lovely stay and they were very accommodating to my food allery and let us leave out bags there for the day. Great location for train station and shops and dining options. Thanks we had a lovely stay
Comment from Hotel Management
13 Nov 2024 by Arosfa Team, Hotel Management
Thank you so much, Sian, for your wonderful review! We’re thrilled to hear you enjoyed your stay and that our team could accommodate your food allergy needs—your comfort and safety are very important to us. It's great to know our location and amenities added to your experience as well. We hope to welcome you back for another lovely stay soon!
by A verified traveler
Posted 10 Nov 2024
An old property with outdated facilities but clean. Comfortable bed and safe environment.
Comment from Hotel Management
13 Nov 2024 by Arosfa Team, Hotel Management
Thank you, YUAN, for your review! We're glad to hear you found the property clean and the bed comfortable. Your feedback on the facilities is valuable, and we'll continue to work on improvements to enhance the experience for our guests. We appreciate your comments and hope to welcome you back in the future!
by A verified traveler
Posted 29 Oct 2024
Nice older style property
Very conveniently located and walking distance to numerous attractions, restaurants, pubs etc
Comment from Hotel Management
30 Oct 2024 by Arosfa Team, Hotel Management
Dear Robert,Thank you for the fantastic review! We're delighted you enjoyed the charm of our older-style property and appreciated the convenient location. Being close to local attractions, restaurants, and pubs is one of our favorite features too, and we're thrilled it added to your experience. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 25 Oct 2024
Needed an overnight before an early start for onward travel. All fine.
Positives: location (around UCL, but just minutes from Euston Rd), helpful person at check in (even offered to help with luggage), room had all necessary requirements.
Negatives: no lift (we were 3 floors up), room was too warm and no means to reduce the heating, breakfast was included but only from 0700 which sadly didn’t work for us, and reception wasn’t staffed overnight.
Comment from Hotel Management
26 Oct 2024 by Arosfa Team, Hotel Management
Thank you, Aline, for taking the time to share your experience. We’re glad our location and check-in service met your needs, especially for an overnight stay. We apologize for the inconveniences you encountered, including the lack of lift, room temperature control, and breakfast hours not aligning with your schedule. Your feedback is invaluable as we work to enhance comfort and convenience for future guests. Safe travels on your onward journey!
by A verified traveler
Posted 22 Oct 2024
Good property in a nice area. It was convenient to train stations/tube. No lift on site and rooms are pretty small are only downsides.
Comment from Hotel Management
26 Oct 2024 by Arosfa Team, Hotel Management
Thank you, Blade, for sharing your feedback! We’re thrilled you enjoyed the convenient location and found the area pleasant. We understand the lack of a lift and smaller room sizes might have been less than ideal, and we appreciate your understanding. Your comments help us improve, and we hope to welcome you back soon for an even better experience. Safe travels!
by A verified traveler
Posted 8 Oct 2024
The pictures that Expedia shows of the property is Westminster Abby not the hotel. The Library is a book store across the street which has excellent coffee. The rooms are clean but very small. You have to carry your bags up and down flights of stairs so make sure you’re able bodied.
Comment from Hotel Management
14 Oct 2024 by Arosfa Team, Hotel Management
Thank you for your feedback, Kourtney! It’s helpful to know about the confusion with the pictures, and I’m glad you mentioned the excellent coffee at the bookstore across the street. It’s great to hear the rooms were clean, though it sounds like the size and lack of an elevator could be challenging for some. We appreciate you sharing these details to help future guests!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Arosfa Team, Hotel Management
Thank you for your review, We appreciate you sharing your experience!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Arosfa Team, Hotel Management
Thank you for your review, We appreciate you sharing your experience!
