Ratings based on 1,015 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Very tight quarters
Comment from Hotel Management
20 Nov 2024 by Jose-receptionist, Hotel Management
Dear RobertThank you for your feedback. Just note the room sizes in central London is generally the same. Hopefully we will see you in the future.Best regards,
by A verified traveler
Posted 17 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr Sam,We appreciate you booking a reservation with us. We hope you enjoyed our prime position near a major rail station in central London, as well as our immaculate amenities and welcoming personnel, all of which are praised by most visitors. Since you left no feedback on this review, we hope everything went smoothly and that we will have the opportunity to work with you again in the future.Kind regards,
by A verified traveler
Posted 15 Nov 2024
Small spaces; had to upgrade; there was a note in our room about the benefits (i.e. taxi service, discounts on attractions) ~ inquired with staff and they had NO CLUE. Tiny space for the money we spent.
Noisy, disruptive neighbours. Only soap provided, no lotion or anything else.
Won’t come back and I don’t suggest this hotel.
Sorry, but we didn’t enjoy it.
We think this is a converted AirBnB, claiming it’s a hotel.
Do Better. 👎👎
Comment from Hotel Management
16 Nov 2024 by Jose-receptionist, Hotel Management
Dear GaylaThank you for your feedback. We are sorry to hear your stay did not meet your expectations. We take all concerns seriously and will review your comments to improve our services. Just note the room sizes in central London is generally the same. We appreciate your time. Kind regards,
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Jose-receptionist, Hotel Management
Dear MayaThank you for your review. Hopefully you enjoyed your stay with us. Hope to see you in the future!Best regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr Paul,We regret learning that you rated us this way. Would you kindly let us know the reason? We have made every effort to give you the cleanest and nicest accommodations available in Kings Cross. Since our line is open around-the-clock, we look forward to staying in contact with you. To discuss this review, please send an email to reservations@alhambrahotel.com. We are glad to hear you out and put things right. We hope the best for you.Kind regards,
by A verified traveler
Posted 12 Nov 2024
A perfect, simple 3-star hotel if you want to stay close to Kings Cross / St Pancras. Small clean rooms with needed accessories and friendly staff.
Comment from Hotel Management
13 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr/Ms Maury,Thank you for staying with us. We appreciate that you found us in London's city centre, where a major train subway of Kings Cross and EUROSTAR are only a 2-minute walk away.It motivates us to see our guests enjoy our simple and courteous service, and we are grateful that you recognised our pleasant and helpful personnel during your visit. We hope to host you again next time.Best Regards,
by A verified traveler
Posted 6 Nov 2024
I don't understand why this place has good review. the room is smell when we open the door. the bathroom was so smell. we must shut the door close. the bedding was smell. I can't see sleep. the pillow smell like sweaty feet. If I have perfume spray I will definitely need to use but I only have the roll on one with me.
Comment from Hotel Management
6 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Hi Mr. Peter,We have learnt that you were dissatisfied throughout your stay with us due to the unpleasant and unfathomable odour in your room, however we sanitise every room every day. We sincerely apologise for these shortcomings. The only way we can discover a solution for this problem is if you report it to our reception during your stay. Most of our guests gave our rooms high marks for cleanliness. If you want to talk about this issue, our line is open around-the-clock, and together, we will identify the best solution. We're hoping you'll give us another chance. Thank you for making your reservation.Sincerely,
by A verified traveler
Posted 3 Nov 2024
If you are over 5 foot 6 inches the bed will be too small for you. The room is very tiny with limited space and should be avertised as such. Though it is in a convenient location to king's cross station and most walkable areas in London, the room and bathroom are just too tiny and uncomfortable to have a decent stay in. The staff however are very kind and accommodating as they the bathroom has a electrical shower unit and when it broke they were very quick to offer a vacant room for me to shower in.
Comment from Hotel Management
5 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr Michael,Thank you for having a good time with us during your stay. We appreciate seeing our guests enjoy our service in the heart of London, just a 2-minute walk from King's Cross Station. All of our rooms are standard in size, and the size varies according on the number of occupants. We always enjoy seeing our guests enjoy the convenience of our central London location. We hope to see you again and note our changes in room size. Thank you for staying. See you next time.Kind regards,
by A verified traveler
Posted 2 Nov 2024
Front staff were wonderful, so helpful. Our room was on the 3rd floor and no lift, so we got our exercise. I can’t recommend for anyone who tires easily with stairs. Room was very small and we shared the toilet and shower, which wasn’t a problem. Location was great for our purposes but not a high end street.
Comment from Hotel Management
5 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr Dave,We appreciate your kind rating and compliments on our staff and location. We appreciate watching our guests enjoy our service in the heart of London, just a 2-minute walk from King's Cross Station. We apologise for the absence of our lift; the building is part of the city's protected heritage, and we are not permitted to install one. Just to let you know, our crew is available to assist all of our guests with their luggage delivery to their rooms. Thank you for your wonderful time with us. We hope to welcome you back.Kind regards,
by A verified traveler
Posted 31 Oct 2024
Paid €30 for attached bathroom toilet
Comment from Hotel Management
1 Nov 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr Yew Yew,We hope you read about the type room you reserved in your review of your most recent visit. You are to blame because you failed to carefully read the sort of room you had reserved. You have reserved a private room with a shared bathroom and shower, but you anticipate having an ensuite?In close proximity to the station, we have made every effort to provide you with the most affordable and great comfort lodging in central London. We're hoping that one day you'll realize that. Best wishes to you.Regards,
