Ratings based on 689 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Excellent friendly hardworking staff, clean room, and good breakfast. However, the property is quite worn and decor is very dated. The key card system was not working so we had to have an escort each time we wanted to reenter our room.
Comment from Hotel Management
21 Nov 2024 by Bryan, Hotel Management
Bonnie,We're so sorry about the card system. This is something above and beyond our control. We are working very hard on correcting this.Our hotel is going to be undergoing renovations the first quarter of 2025.Our staff works hard to ensure each guest as a great stay with us. Thank you for recognizing the staff.We look forward to having you back with us.
by A verified traveler
Posted 11 Nov 2024
The room was spacious. Pool area was nice.
Comment from Hotel Management
11 Nov 2024 by Bryan, Hotel Management
Kristin,Thank you for your rating. We are happy to hear that you enjoyed your stay with us, and that the spacious room, and pool area were particular highlights.We look forward to seeing you in the future.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Bryan, Hotel Management
Thank you for the positive rating. We are so happy we could provide you with exceptional service. We look forward to having you back in the future.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Bryan, Hotel Management
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!
by A verified traveler
Posted 2 Oct 2024
Clean hotel, easy access to the property. Very friendly staff
Comment from Hotel Management
8 Oct 2024 by Bryan, Hotel Management
We are so happy to hear that you enjoyed your stay with us and that our cleanliness and friendliness of staff were particular highlights. Our staff works very hard to give guests the best experience possible, so comments like yours are truly rewarding to hear.
by A verified traveler
Posted 23 Sep 2024
Had a good stay. No issues or complaints
Comment from Hotel Management
10 Oct 2024 by Bryan, Hotel Management
Michael,Thank you for the exceptional rating. We are glad we could win your trust and provide you with the best. We are looking forward to your next visit.
by A verified traveler from mitchell
Posted 19 Sep 2024
Staff was very friendly - excellent breakfast. Very clean
Comment from Hotel Management
8 Oct 2024 by Bryan, Hotel Management
We are so happy to hear that you enjoyed your stay with us and that our friendly staff and excellent breakfast were particular highlights. We strive to provide our guests with the finest experience, so comments like yours are truly rewarding to hear.
by A verified traveler from Katy
Posted 18 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Bryan, Hotel Management
Receiving a prefect rating from valued guests like you is such a compliment. We hope you will choose to stay with us again.
by A verified traveler
Posted 26 Aug 2024
I would stay here again. The ceiling and carpet need updating.
Comment from Hotel Management
27 Aug 2024 by Bryan, Hotel Management
Bao,Thank you so much for the positive rating.We appreciate your feedback regarding the carpet and the ceiling.Our hotel is due to begin renovations in the first quarter of 2025.We look forward to having you back with us soon!
by A verified traveler
Posted 25 Aug 2024
The property overall was dirty and tired. I stayed here probably 30 years ago when I was in college, and it looks like it hasn't been updated since. The beds were comfortable, but the condition of the carpet was filthy, and the bathrooms had mold in spots in the shower. The staff was very friendly.
Comment from Hotel Management
26 Aug 2024 by Bryan, Hotel Management
Naomi,Thank you for choosing the Holiday Inn Express & Suites in Bloomington, IN for your lodging needs.Our hotel opened in 2005. In the first quarter of 2025 we are due to undergo full renovation. We're truly sorry we didn't meet your expectations with cleanliness. As always, should you ever encounter issues such as mold, or any other issues please notify the front desk immediately, and it will get taken care of. Thank you for recognizing the friendliness of our staff. We work very hard to give our guests the best experience possible. We hope you'll give us a second chance.
