Ratings based on 978 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
the room smelled weird. like wet or plumbing or something. there were a few families that had effectively turned the hot tub into a kiddie pool- probably 12 kids or so swimming around in the spa tub making it completely unusable
Comment from Hotel Management
15 Jan 2025 by Guest Relations Management , Hotel Management
Dear Jesse,Thank you for sharing your feedback. We’re sorry to hear about the unpleasant smell in your room and the situation with the hot tub. Your comfort and enjoyment are very important to us, and it’s disappointing to know that these issues affected your stay. We’ll address these concerns with our team to ensure improvements are made. We hope you’ll give us another chance to provide a better experience in the future.
by A verified traveler
Posted 10 Jan 2025
Overall excellent property
Comment from Hotel Management
12 Jan 2025 by Guest Relations Specialist, Hotel Management
Hi Donald,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Guest Relations Specialist, Hotel Management
Hi Angela,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Guest Relations Management , Hotel Management
Hi Amanda,Thank you for your feedback and for choosing to stay with us! A 4/5 rating means a lot to our team, and we’re thrilled you had an enjoyable experience overall. We strive to provide a welcoming atmosphere, friendly service, and a comfortable stay for all our guests. Your support encourages us to keep delivering great hospitality. We hope to have the pleasure of hosting you again soon for an even more exceptional visit!
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Nick, Hotel Management
Thank you for choosing the Doubletree by Hilton Bloomington South for your stay. We are so happy to hear that you enjoyed your stay with us and we look forward to your next visit with us.
by A verified traveler
Posted 30 Dec 2024
We always stay here when in the twin Cities. Excellent staff, dog friendly and centrally located. Manager Nick is the best. Very welcoming!
Comment from Hotel Management
31 Dec 2024 by Guest Relations Management , Hotel Management
Hi Lin!It’s wonderful to hear that our hotel is your go-to choice when visiting the Twin Cities! We're thrilled that you enjoyed our excellent staff, convenient location, and welcoming atmosphere. It’s also great to know that our dog-friendly accommodations make your stay even more comfortable. A special shoutout to Nick—he’ll be delighted to know his efforts made such a positive impression. We truly appreciate your loyalty and look forward to welcoming you back on your next trip!
by A verified traveler
Posted 30 Dec 2024
Dated and not the cleanest
Comment from Hotel Management
31 Dec 2024 by Guest Relations Management , Hotel Management
Dear Heidi,We’re sorry to hear that your experience didn’t meet your expectations. Cleanliness and maintaining a fresh, welcoming atmosphere are very important to us, and we regret that we fell short during your stay. Your feedback helps us identify areas for improvement, and we’ll address these concerns with our team to ensure better experiences in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Dec 2024
Front desk worker was brand new and left by himself. So the service took longer than we’d hoped. After 14 hours of driving we waited for almost 20 min to get checked in.
They had no carts to roll our luggage.
Otherwise cleanliness was great and staff was mostly nice.
Comment from Hotel Management
29 Dec 2024 by Guest Relations Specialist, Hotel Management
Hi Diana,Thank you for sharing your experience with us. We regret that your check-in process took longer than expected after your long journey. While new team members sometimes require additional time as they acclimate, we appreciate your patience and understanding. We also understand the inconvenience of not having luggage carts readily available and will take your feedback into account. On a positive note, we're glad to hear you found the cleanliness up to standard and our staff friendly, which are priorities we strive to maintain. Thank you for choosing to stay with us, and we hope to provide an even smoother experience in the future.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Guest Relations Specialist, Hotel Management
Hi Matthew,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Guest Relations Specialist, Hotel Management
Hi Gloria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
