Ratings based on 133 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Heila Bezuidenhou, Hotel Management
Good day BM,Thank you for your rating, we truly appreciate your time. We will share this rating with our Top Management as well. We hope that we will have the opportunity to welcome you back in the near future again. Should there be anything specific that you would like to personally discuss with us, please do not hesitate to give us a call, as we would love to hear from you.Thank youKind regardsThe Protea Hotel by Marriott Bloemfontein Willow Lake Team
by A verified traveler
Posted 22 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by PHWL, Hotel Management
Good day Ettiene, Thank you for your rating and feedback, we truly appreciate it. We have sent your rating to our Top Management as well. Thank you Kind regards The Protea Hotel by Marriott Bloemfontein Willow Lake Team
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Heila Bezuidenhout, Hotel Management
Good day Shariem, Thank you for your rating and feedback, we truly appreciate it. We have sent your feedback and rating to our Top Management. Should there be anything specific that you would like to address with us, please do not hesitate to give us a call. Thank you Kind regards The Protea Hotel by Marriott Bloemfontein Willow Lake Team
by A verified traveler
Posted 5 Feb 2024
It use to be a nice place. Had a cable along the doors of the rooms with cameras for security plus two officers down the stairs.
Comment from Hotel Management
8 Mar 2024 by Heila Bezuidenhout, Hotel Management
Good day Sonya, Thank you for your rating and feedback, we truly appreciate it. We have sent your feedback and rating to our Top Management as well. Thank you Kind regards The Protea Hotel by Marriott Bloemfontein Willow Lake Team
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Heila Bezuidenhout, Hotel Management
Good day Sean, Thank you for your rating, we truly appreciate it. Must say we are truly a great Team working here. We will share your rating with our entire Team. We hope that we can welcome you back in the near future. Thank you, Kind regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Heila Bezuidenhout, Hotel Management
Good day Michel, Thank you for your rating and feedback, we truly appreciate it. Must say we are truly a great Team working here. We will share your feedback with our entire Team. We hope that we can welcome you back in the near future. Thank you, Kind regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team.
by A verified traveler
Excellent service and friendly staff
Posted 18 Dec 2023 on HotelsThe staff were incredibly friendly and went out of their way to ensure I had everything I needed. Great welcome from management and superb service.
Comment from Hotel Management
26 Jan 2024 by Heila Bezuidenhout, Hotel Management
Good day Ursula, Thank you for your rating and feedback, we truly appreciate it. Must say we are truly a great Team working here. We will share your feedback with our entire Team. We hope that we can welcome you back in the near future. Thank you, Kind regards, The Protea Hotel by Marriott Bloemfontein Willow Lake Team.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Protea Hotel Willow Lake, Hotel Management
Dear Noel, Thank you for taking the time to rate our Property on Hotels.com, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. We truly value the feedback. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team
by A verified traveler
Posted 13 Oct 2023
Comment from Hotel Management
17 Oct 2023 by Protea Hotel by Marriott Bloemfontein Willow Lake, Hotel Management
Dear Willem, Thank you for taking the time to rate our Property on Expedia, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. We truly value the feedback. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards Protea Hotel by Marriott Bloemfontein Willow Lake Team
by A verified traveler
Posted 19 Aug 2023
Just what I needed. Thanks
Comment from Hotel Management
21 Aug 2023 by PHWL, Hotel Management
Dear Adriaan, Thank you for taking the time to rate our Property on Expedia, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We hope to welcome you back in the near future. Thank you, Kindest Regards the Protea Hotel by Marriott Bloemfontein Willow Lake Team
